The Product Coalition

OCTOBER 30, 2023

“I don’t care about outcomes, your objectives, or your key results; I want to know when I will get this feature!” This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage.

Roadmap 135

Roadmap Feedback Software Onboarding KPIs User Testing 135

Userpilot

MARCH 4, 2025

In this guide, were breaking down the 7 best real-user monitoring tools, comparing their features, pricing, and how they can help you keep your site running smoothly. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. Watch session recordings with Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 27, 2024

You will also discover onboarding strategies to boost the activation rate and learn how Userpilot can help you with that! Learn more about industry benchmarks in our latest SaaS Product Metrics Report. TL;DR The activation rate measures how many users reach the activation stage and experience product value.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? According to a research study by Zendesk, 52% of customers will defect to competitors after having a single bad experience. Therefore, meeting customer expectations with each experience with your product is crucial.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Experience 96

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! To start, you can track product usage data with click tracking. To dive even deeper, set track custom events to understand user engagement. Let’s get started. HEVO helps you with diagnostic analysis.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 17, 2023

TLDR; Customer churn analysis involves measuring and interpreting data to find out why customers churn. The key customer churn metrics you should track are customer churn rate, net monthly recurring revenue churn (MRR), Net Promoter Score (NPS), and Customer Lifetime Value ( CLV ).

Feedback Software 98

Feedback Software Customer Experience Data Visualization Customer Feedback 98

Userpilot

OCTOBER 6, 2022

What is data product management? How is it different from product management ? Data product management is the discipline of collecting and analyzing data to develop and improve products. Data products are built around advanced data processing, AI, and machine learning. What is data product management?

Data Visualization 98

Data Visualization Customer Feedback User Testing Analytic Tools 98

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. Want to improve your fintech customer experience? What is the fintech customer experience? Try Userpilot and book a demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MAY 23, 2023

In SaaS, many companies identify themselves as a “product-led organization”. But what does it even mean to be a product-led company? In this article, we’ll explore what it means to be a product-led organization and how you can unlock product growth with some real “product-led” strategies.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Research 98

Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Userpilot is a product growth platform. To learn more, book the demo!

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Reviews – You could reach out to users and ask them to leave their reviews.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

JANUARY 12, 2023

So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. UBA allows you to personalize user experiences and better understand customer needs.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

AUGUST 1, 2024

Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously. TL;DR A product-led growth (PLG) tech stack is essential, comprising multiple specialized tools that work together to drive growth within SaaS companies.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 4, 2022

Behavioral segmentation is a strategy of grouping customers based on how they interact with your product. Behavioral segmentation differs from demographic segmentation in that you segment customers based on behavior data instead of attributes like age, gender, occupation, etc. What is behavioral segmentation?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 98

Userpilot

SEPTEMBER 19, 2023

TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. A churn model works by passing previous customer data through a machine learning model to identify the connections between features and targets and make predictions about new customers.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

FEBRUARY 1, 2022

What is product experience? How is it different from customer experience? Why is product experience important for your SaaS? Product experience (PX) is a subcategory within the overall user experience and it refers to the overall sentiment and satisfaction a user has based on their experience with engaging with your product.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

The Product Coalition

FEBRUARY 15, 2024

Generative AI, driven by advanced machine learning techniques, is poised to transform business operations across diverse industries. Personalized customer experiences The modern era demands personalized interactions. This enriches the overall customer experience and fosters satisfaction and loyalty.

Generative AI 127

Generative AI Data Visualization Reporting Tools Research Software 127

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. TL;DR SaaS tools are applications that users can access through an internet connection. Here are some great SaaS tools: Userpilot is the best product-led growth tool for web apps.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

SEPTEMBER 21, 2023

Uplift model: This is used to identify the impact of marketing or retention interventions on customer behavior. 3 Retention analysis to help you retain customers better: Trend analysis: This helps you identify patterns and changes in key metrics over time. For instance, imagine you’re about to launch a new feature.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service portal is a branded website where customers can access useful information and complete actions that help them resolve any issues they’re facing with your product or service. A customer self-service should enable readers to address common needs quickly by linking to valuable resources.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 26, 2023

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. However, not all product marketing teams have mastered the art of digital customer engagement. What is digital customer engagement? Digital customer engagement metrics: Engagement rate.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

MARCH 21, 2023

A data-led approach in SaaS is the key to unlocking innovative ideas, more revenue, and faster product growth. How to improve user experience by becoming data-led. A data-led approach helps you analyze user behavior and build experiences powered by the right data. You can segment customers and send personalized, helpful content.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 12, 2024

They enable you to more effectively meet diverse customer needs and enhance their satisfaction and loyalty. Implementing segmentation analytics involves gathering qualitative and quantitative data through surveys and product usage tracking. It offers unique features like cart analysis and campaign reporting.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for CX product managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A CX product manager is responsible for understanding customer needs, behaviors, and pain points. What does a CX product manager do?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

Embarking on a career as a CX product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful CX product manager. Looking into tools for CX product managers? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

JULY 21, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Developing retention strategies : Implementing proactive measures to improve customer satisfaction, engagement, and loyalty. Analyze customer data and trends : Retention managers are data detectives.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 11, 2024

These positions will expose you to the fundamentals of customer interactions, data analysis, and relationship management. Customer retention managers play a pivotal role in ensuring customer satisfaction and loyalty, ultimately driving long-term profitability. Looking into tools for retention managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 21, 2023

The best customer retention tools share these features: survey collection, customer support, marketing automation, data tracking, and data reporting. Price starts at $89/month, billed annually) Optimove is a multi-channel marketing platform that champions customer retention through customer-led marketing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52