Gainsight

SEPTEMBER 19, 2023

To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. Here are five things to look for in a customer success platform.

Data Visualization 52

Data Visualization Generative AI Artificial Inteligence User Testing 52

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. Example of AI bias. About 73% of U.S.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. AI steps in with its Sherlock hat on, analyzing every “Wow!” ” and “Meh” faster than you can say “customer satisfaction.”

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Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), For example, you may want to jump on the AI bandwagon by creating a product that leverages AI to solve user problems.

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ChatGPT Data Visualization Onboarding KPIs Research Software 83

Gainsight

SEPTEMBER 25, 2023

Expanded Application of AI, Including Gen AI We feel the Gartner Market Guide emphasizes the expanding role of artificial intelligence (AI) within Customer Success Platforms. Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years.

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Data Visualization Reporting Tools Analytic Tools Research Software 52

Product Innovation Educators

DECEMBER 16, 2024

As the field continues to evolve, those who understand these core activities and how to adapt them to their specific context will be best positioned to create successful products that truly meet customer needs while delivering business value.

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Research Software Feedback Software User Testing Product Research 62

Lenny Rachitsky

JULY 9, 2024

I work as a professional prompt engineer and recently published a book with O’Reilly, Prompt Engineering for Generative AI , so I’ll use my prompting skills to see if I can get an AI tool to beat humans at a set of PM tasks. Break these down into categories based on different user groups or aspects of your business.

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Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

DECEMBER 21, 2023

(Price starts at $14/month, billed annually) Keap is a customer relationship management (CRM) platform designed for small to mid-sized SaaS companies. Price starts at $159/month, billed annually) Freshworks is a customer service and CRM software strengthened by generative AI. AI-assisted decision making.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 29, 2024

TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. What are the benefits of using customer success software?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. The 2010s saw AI expanding its reach through machine learning and natural language processing capabilities, making it accessible to a broader audience.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

UX Studio

APRIL 5, 2024

Thanks to generative AI tools, those days are as gone as dial-up internet. With the rise of readily available generative AI tools, it is now possible to create large bodies of text in a matter of seconds. Prompting Issues in Generative AI As generative AI becomes increasingly accessible.

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Research Software Feedback Software Data Visualization User Testing 50

The Product Coalition

MAY 23, 2023

By engaging users in a dialogue, the booking process becomes less tedious and more enjoyable, potentially increasing user satisfaction and platform engagement. A user excitedly plans their dream vacation to Paris using a conversational user interface. Would you like to see options in a specific price range?”

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Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

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Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Product analysis with Userpilot. Survey sentiment analysis with Userpilot.

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Data Visualization Analytic Tools Research Software Artificial Inteligence 74