Business of Software Conference

NOVEMBER 16, 2023

And while advances in technology like ChatGPT and other artificial intelligence tools can now mimic humanity and sound more like humans and less robotic, they’re still imperfect tools. Customers know they’re not speaking to an actual human. Visit customers often. Your customers expect these messages from you.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. 1] Generic KPIs? Diminishing returns.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. Because it’s the key driver of net revenue retention and the number one driver of enterprise value.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

NOVEMBER 27, 2019

Moving downmarket: Offer self-serve options for individual users. Moving upmarket: Court enterprise customers. Unsurprisingly, the thought of having to rethink all your customer touchpoints tends to inspire trepidation, not excitement. Product expansion: Design compelling standalone products, not features.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. Most sales tools are either a CRM (Customer Relationship Management) or CRM enhancers – they add a specialized functionality to your existing CRM, or they feed data into it.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199