Mironov Consulting

DECEMBER 17, 2023

”  There’s tremendous pressure to minimize the importance of a feature tweak to close this quarter’s big deal, and similar pressure to minimize both the initial effort to make that tweak and the ongoing effort to keep it working.    Users are wonderfully creative about what else our app should do. 

Customer Communications 117

Customer Communications Reporting Tools User Testing Artificial Inteligence 117

Oren Steinberg

APRIL 8, 2019

Well, machine learning is writing a new chapter in the old insurance book. Customers are expecting Netflix/Spotify like personalization, and have no problem changing provider? Customers are expecting Netflix/Spotify like personalization, and have no problem changing provider?—?this Easy to pilot impact on business goals.

Artificial Inteligence 40

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 40

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Short on time? Putting people at the center of the experience.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

Reporting Tools 73

Reporting Tools Data Visualization Analytic Tools Research Software 73

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

The Product Coalition

MARCH 30, 2021

From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers. Users now are seeking portable purchasing options with properly handled and high-performance applications at the helm. Instead, they focus on what matters the most ?

Reporting Tools 90

Reporting Tools Technical Review User Testing Software Review 90

Mixpanel

NOVEMBER 17, 2019

It requires meticulously digging into the user behavior and segmenting it in every possible way: by platform, plan type, acquisition source, and beyond. From learning about where users drop off to discovering what makes them convert and why, this article includes the questions you need to ask to improve your conversion rates.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience User Testing 91

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

The Accidental Product Manager

DECEMBER 19, 2022

We need to always be taking a look at how we are delivering our products to our customers and find ways to make our internal operations run smoother. They have to first sell their policies and then they need to make sure that the company can efficiently service them when their customers have a need.

Artificial Inteligence 65

Artificial Inteligence Product Management Product Manager Technical Review 65

The Product Coalition

DECEMBER 5, 2019

From measuring steps to heart rate to sleep duration to offering personalized workouts and diet plans to predicting the occurrence of lifestyle-related diseases through the power of Artificial Intelligence and Machine Learning - they are pretty advanced.

User Testing 15

User Testing Artificial Inteligence Data Visualization Reporting Tools 15

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 84

Data Visualization Analytic Tools Research Software Customer Experience 84

UX Studio: Product Management

SEPTEMBER 12, 2021

The concern about how everyday digital experiences influence our lives has been growing louder than ever. . The concepts of user experience and human-centered design have taken the business world by storm, but this power has come at a cost. Good design can meet user needs, but it isn’t naturally ethical.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

eG Innovations

AUGUST 4, 2022

Beyond the need for significant domain-knowledge to set up thresholds on most metrics, static metrics simply are not suitable for measures that vary with time or with server. In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Reveal

AUGUST 24, 2022

Banking : Deliver great benefits to customers and employees alike. Banking analytics allows banks a better way to manage their assets, marketing campaigns, model credit risk, forecast consumer trends, ensure compliance, and much more. CRM: Maximize customer lifetime value. Education: Improve learning outcomes effectively.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Intercom, Inc.

APRIL 1, 2021

This time around, we’ve had the absolute pleasure of delving further into these as she walks us through her mission for the Wikimedia Foundation and her fight towards knowledge equity. If you’re short on time, here are some quick takeaways: Historically, the privileged have been the gatekeepers of information. We were 300,000 at GE.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Userpilot

FEBRUARY 1, 2022

What is product experience? How is it different from customer experience? Why is product experience important for your SaaS? Product experience is part of customer experience. The latter covers the whole customer journey and activities as communication with the support teams too, not just the product.

Customer Experience 76

Customer Experience Data Visualization Analytic Tools Feedback Software 76

ProductCraft

AUGUST 3, 2018

Digitally Transforming Language, One Buzzword at a Time. 6:32AM Local Time. I know that last week we talked about ideating on the blockchain and how to engage our customers utilizing AI, so your bandwidth might be low. Uber of Languages …………………. 9:26AM Local Time. 4:57AM Local Time. Best Practices.

Customer Experience 74

Customer Experience Feedback Software User Testing Customer Feedback 74

Modus Create

NOVEMBER 7, 2024

At a time of rapid change fueled by AI, businesses can’t afford to treat security as an afterthought. AI models are susceptible to adversarial attacks where malicious actors manipulate input data to deceive the system. Yet, PwC reports that 60% of organizations have experienced security incidents related to AI or machine learning.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty.

UX 97

UX Reporting Tools Research Software Data Visualization 97

AB Tasty

AUGUST 19, 2024

Even within a single industry, users will hold varied expectations based on your brand, communication style, target audience, funnel, etc. AI in Action for Experiences that Matter Streamline testing When thinking about A/B testing, you might immediately picture creating an experiment and launching it live on a website.

Data Visualization 52

Data Visualization Artificial Inteligence User Testing Analytic Tools 52

Userzoom

APRIL 17, 2018

How do we figure out if the user is truly getting value beyond simple activation? Now it’s time to make high-end aesthetics more affordable for SaaS founders around the world. It’s a wonderful time to live in. And this way of authentication is already popular among mobile users.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

The Product HQ

MAY 10, 2024

In it, we break down the step-by-step approach you must follow to land this job, even if you don’t have any working experience in the field. To learn more via video, watch below. Steps to Become a Data Product Manager With Zero Experience You don’t need relevant experience to become a data PM. Otherwise, skip ahead.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Reveal

NOVEMBER 17, 2021

In its essence, augmented analytics refers to the use of artificial intelligence (AI) and machine learning to make it easier for users to prepare, analyze, visualize, and interact with their data at a contextual level. Accelerate Time to Insights. Research company Gartner Inc. Augmented Analytics Benefits.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools Research Software 63

The Product Coalition

MAY 23, 2023

Its no surprise that we also navigate towards behavior's and experiences that mirror our instincts. Instead of overwhelming users with huge amount of data and statistics, conversational UI can provide direct answers to questions and also potentially suggest follow-up questions. This enables a healthy dialogue with the customer.

Data Visualization 97

Data Visualization Finance Customer Experience Travel 97

The Product Coalition

DECEMBER 5, 2019

It may be easy to calculate the cost of an algorithm until it hits production, generally its the time spend on it and the infrastructures used in the process. Examples Observing infrastructure cost for when auto-scaling occurs, stopping it in time, using a policy to govern the situation.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

The Product Coalition

JANUARY 5, 2023

Processing claims entails interacting with frequently unhappy people who had an undesirable experience and impacts their overall satisfaction. As a result of their unsatisfactory final claims processing experience, EY discovered that nearly 90% of insurance clients consider switching their insurance provider.

Document 78

Document Systems Review Customer Experience Technical Review 78

Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. This not only improves immediate results but also helps in developing smarter AI systems over time. Instead of asking simple questions, provide details like you would when talking to someone.

Reporting Tools 104

Reporting Tools Data Visualization Research Software ChatGPT 104

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. link] covers most of the FAQs about our licensing policy.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Reveal

AUGUST 17, 2022

Analyzing data became accessible to all business users. And so much has changed the way businesses and customers consume and work with data. Real-time contextual analytics enables deeper analysis using the relationships between various data points and the data points themselves. Data exploded into Big Data.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

SEPTEMBER 18, 2023

Since our first ancestors began writing on parchment, data has been an integral part of the human experience. Tableau excels at self-service visual analysis, enabling users to ask novel questions of governed big data and easily share these insights throughout the organization. million times per day.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools User Testing 100

Gainsight

JULY 8, 2024

From tech news to dinner table chats, artificial intelligence is everywhere. AI is going to radically make customers and customer success better.” In Customer Success (CS), generative AI is poised to be a total game changer. Don’t forget to check out the full report, The State of AI in Customer Success 2024.

Reporting Tools 52

Reporting Tools Data Visualization Research Software User Testing 52

Intercom, Inc.

JUNE 23, 2020

Kaitlin Pettersen : Global Director of Customer Support. Kaitlin: I lead Intercom’s global customer support team. We love and use Intercom, of course, to support our customers via the Messenger. And so it’s a much more joined up experience from your customer’s point of view. We’re joined by.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

PMLesson's Ace the PM Interview

JUNE 10, 2020

For example, a company like Amazon collects an enormous amount of customer data. Whether that be location data, sales data, or the like, Amazon would have their data scientists collect, organize, clean, and analyze all this customer data to better understand a customer's buying habits and purchasing preferences.

Data Visualization 52

Data Visualization Artificial Inteligence Analytic Tools Research Software 52

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. When people talk about Product Management of the future, the first theme that comes to mind is artificial intelligence (AI). Machine learning (ML) on the other hand is a complex space where results are achieved through frequent iterations.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

eG Innovations

MAY 5, 2022

Here, we will outline the architecture and key components of AVD, the impact of DNS on the connection flow, and how eG Innovations offers time saving tools to troubleshoot problems with AVD before they negatively impact your organization’s productivity. The Role of FSLogix User Profile and its Implications.

Data Visualization 52

Data Visualization Reporting Tools Artificial Inteligence Transportation 52

ProductPlan

OCTOBER 1, 2020

Product leaders can’t spend all their time globetrotting from one event to the next. However, there are still many worth your time. Industry vets offer up their own experiences along with tips and helpful hints on how to make Agile work better at attendees’ own organizations. Unplugging can be hard. Leading the Product.

Research Software 107

Research Software Onboarding KPIs Technical Review Agile 107