Roman Pichler

MAY 5, 2020

But you can think of the product owner as an agile product manager, as I explain in the article “ Product Manager vs. Product Owner ”. I regard a (digital) product as an asset that creates value for a group of users and for the business. For example, I am writing this article using Microsoft Word. Pl atform Owner.

Feedback Software 367

Feedback Software Product Research Weak Development Team User Testing 367

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 85

Data Visualization User Testing Customer Experience User Experience 85

Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. In this article, we explore what this map is all about and how you can create one.

Data Visualization 76

Data Visualization Customer Experience User Experience Analytic Tools 76

Roman Pichler

APRIL 15, 2024

Listen to the audio version of this article: [link] What are OKRs? It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience. OKRs are a method for setting and tracking goals.

Roadmap 292

Roadmap Onboarding KPIs Technical Advisors Customer Experience 292

Roman Pichler

MARCH 12, 2024

Listen to the audio version of this article: [link] Introduction My first product management job wasn’t exactly what you call a success story: I was part of a team that was called in to help with a new product development effort, and I ended up working with the lead product manager.

Research Software 301

Research Software Technology Strategy Artificial Inteligence 301

Roman Pichler

NOVEMBER 1, 2022

Listen to the audio version of this article: [link]. If you say yes to every request, you are in danger of creating a Frankenstein product—a product that is a collection of unrelated features, offers a weak value proposition, and gives rise to a poor user experience. 1 The Product Roadmap is a Feature-based Plan.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

Roman Pichler

JUNE 10, 2024

Listen to the audio version of this article: [link] Traditional vs Outcome-based Roadmaps Before I share the four steps, let me briefly describe the main differences between a traditional, feature- and an outcome-based product roadmap. Does the user experience have to be adapted? Delete or archive them.

Roadmap 234

Roadmap User Testing Workshop Customer Experience 234

Roman Pichler

AUGUST 15, 2023

Listen to the audio version of this article: [link] 1 No Strategy The first and most crucial mistake is to have no product strategy at all. When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders.

Product Strategy 240

Product Strategy Strategy Research Software Customer Experience 240

Roman Pichler

MAY 11, 2021

Instead, you should engage the stakeholders, leverage their expertise, and generate as much buy-in as possible , as I explain in more detail in my article “ Stakeholder Management Tips for Product People.” At the same token, ignoring the stakeholders or excluding them from important product decisions is not helpful either.

Weak Development Team 346

Weak Development Team Product Research User Testing Customer Experience 346

Roman Pichler

JANUARY 12, 2021

If you said yes to every idea and request, you would end up with a feature soup , a product with an uncompelling value proposition and a poor user experience. Refer to my article “ Boost Your Product Leadership Power ” for more guidance. Saying no, however, is part and parcel of a product person’s job.

Weak Development Team 354

Weak Development Team Customer Experience Reporting Tools Leadership 354

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Answering the following four questions with help you with this: Are you developing a product that is usable and beneficial for the users?

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Roman Pichler

SEPTEMBER 2, 2024

Listen to the audio version of this article: [link] Product Strategy Discovery Explained What is product strategy discovery? Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience.

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Product Research Product Strategy Strategy Research Software 214

Roman Pichler

APRIL 5, 2022

Listen to this article: [link]. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. 1 Set an Objective. What’s the meeting about?

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Product Management University

MAY 1, 2020

” “The user experience is too cumbersome.” What parts of the user experience are cumbersome and why? Related Articles. This is where you can expect customers to say things like… “We don’t know why and need a solution to help us figure it out.”

Customer Experience 200

Customer Experience Webinar User Experience Definition 200

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders.

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Weak Development Team Product Research Customer Experience Workshop 321

Intercom, Inc.

NOVEMBER 17, 2021

Create a more efficient and effortless self-serve support experience (even on mobile), understand how each layer of your Conversational Support Funnel is working for you, and anticipate staffing needs with the new average handling time metric. Make it easier to self-serve with Articles in the Messenger. Customer feedback: Hello!

Customer Feedback 222

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Roman Pichler

OCTOBER 5, 2021

This leads to a weak value proposition and a poor user experience, which are hardly hallmarks of a great product. See my article Boost Your Product Leadership Power for advice on increasing your authority.). The trouble with such a backlog is not only that it is usually too big. Second, have the courage to say no.

Weak Development Team 296

Weak Development Team Customer Experience User Testing Feedback Software 296

Intercom, Inc.

FEBRUARY 16, 2021

Drawing on a wider spectrum of visual artefacts to influence your work means you can render high-fidelity prototypes quicker and gather more accurate user feedback, speeding up each subsequent iteration of your design. Uber , Google , Netflix , Mapbox , and Spotify have written excellent articles about their design process.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Roman Pichler

NOVEMBER 2, 2021

Listen to this article: [link]. A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. What is Bad Performance?

Weak Development Team 349

Weak Development Team Development Software Review Technical Review 349

Roman Pichler

AUGUST 12, 2024

Listen to the audio version of this article: [link] The Core Product Team Product teams come in different shapes and sizes. For an end-user-facing product, this usually requires a UX designer, an architect/programmer, and a tester/QA engineer to be members of the product team, as Figure 1 shows. [2]

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Weak Development Team Feedback Software Software Review Product Research 198

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example. Unfortunately, the development effort took longer than expected.

Product Research 221

Product Research Customer Experience User Testing Analytic Tools 221

The Product Coalition

JULY 4, 2021

Products today are focused on User experience. A large part of the User experience is focused on making it easy for users to navigate and persuade them to do what the Product wants them to do. But a good user experience is rarely accomplished by merely visual experience. And that is great.

Customer Experience 157

Customer Experience User Experience Technical Review Books 157

Roman Pichler

JUNE 4, 2018

But to take advantage of new and existing digital assets, align them with physical products and services and create a seamless user experience, and increase the overall value created, companies require product professionals—dedicated, qualified product people who look after the digital assets.

Product Management 246

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Mind the Product

JANUARY 26, 2021

This is an article to help you make the decisions by giving you contextual information and concrete examples. Some design activities can be applied as iterative improvements, like changing certain user flows to increase [.]. Is it time to invest in redesigning my digital product?

Customer Experience 225

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Intercom, Inc.

JANUARY 25, 2022

For FAQs, help center articles, and other straightforward support questions, the Intercom Messenger provides a simple user experience, collects data, and enables follow-up and nurturing with HubSpot workflows. Customer service chatbots , like Intercom’s, can instantly answer questions like “what is your pricing?”

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Roman Pichler

DECEMBER 4, 2018

But if the technical debt is not as significant and does not need to be addressed as urgently, then plan in time for removing some debt in every sprint while continuing to improve the user experience and add or enhance features. You can do this by adding tech debt remedial items to the product backlog. Preventing Technical Debt.

Feedback Software 260

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Productside

NOVEMBER 18, 2024

In this article, well explore essential tools and three techniques that help product managers focus on the problem. Observing users in their real environment allows us to see frustrations, bottlenecks, and workarounds that users might not label as problems. Trying to… (What goal is the user trying to achieve?)

Framework 156

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The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. According to him, the chief purpose of ML was to simplify and automate operations that granted computers their ability to learn without explicit programming and improve the overall user experience. And that consists of our first point of demystifying Machine Learning.

Artificial Inteligence 175

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 175

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

Research Software 130

Research Software User Testing Product Research Testing 130

The Product Coalition

AUGUST 10, 2021

Making Products Feel Friendly A good User Experience for me is just simplicity. A good User Experience is undoubtedly the heart and soul of a Product. We have existing products with a delightful User Experience already in place. A simple transaction storage solves this problem in most products.

Customer Experience 157

Customer Experience User Testing Customer Feedback Feedback Software 157

Intercom, Inc.

JANUARY 31, 2023

Overall, we’re really impressed with the capabilities and the intuitive user experience!” Generate a help center article from shorthand This last feature is similar to Expand in the composer, but works even better because help desk articles are long-form. This feature lowers the friction of writing help documentation.

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Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. Good UX isnt just about creating pleasant user experiences today; its about preventing long-term financial and operations costs. Check out my other articles ondesign. Enjoyed this? Has ROI killed UX?

UX 83

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Product Talk

MARCH 13, 2024

Having product teams become subject matter experts on audience patterns and behavior as it pertains to their portion of the overall product/user experience. If you are not reading this article in your feed reader, then the site is guilty of copyright infringement. was first posted on March 13, 2024 at 6:00 am.

Research Software 319

Research Software Weak Development Team Feedback Software User Testing 319

The Product Coalition

DECEMBER 11, 2023

Elevated user experience: AI streamlines operations and boosts efficiency in content creation, significantly elevating the user experience. The ability to produce personalized content fosters enhanced customer interactions, contributing to a more satisfying and engaging user experience.

Data Visualization 119

Data Visualization Artificial Inteligence Analytic Tools Research Software 119

Product Talk

FEBRUARY 14, 2024

That exercise helped us sharpen our prioritization and give more nuance to the general idea that we should ‘improve the user experience.’” In another case, they drew the tree from top to bottom, and then realized that it made more sense to start with an experience map and attach opportunities to phases in the user journey.

Analytic Tools 260

Analytic Tools Research Software Product Research User Testing 260

Mind the Product

NOVEMBER 15, 2022

In this article, Shubhi Nigam makes a case for how pivots are essential for successful businesses, and how you can follow a methodical framework to consider and implement one. [.] A pivot can change the trajectory of a company or product.

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