Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

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Messaging Product Research Weak Development Team User Testing 40

The Product Guy

DECEMBER 10, 2024

In this second article, well dive deeper into some of the more complex challenges that come with building a personal brand in product management. When your messaging and expertise feel scattered, stakeholders and peers may have difficulty associating you with a clear value proposition.

Branding 150

Branding Product Manager Product Management Management 150

Userpilot

AUGUST 12, 2024

They may abandon the page if the messaging and positioning are confusing or contradictory. Anthony Pierri knows this, and after helping over 200 businesses improve their homepage, he’s hosting the talk “ How to Rewrite Your Homepage With Sharper Positioning & Messaging ” on October 8th. Register now. Book a seat.

Messaging 105

Messaging Positioning Data Visualization User Testing 105

Product Talk

APRIL 9, 2025

If you need help getting up to speed on these technical details, be sure to read last weeks article. And sometimes, poorly designed error codes are passed along from other systems and the API designer doesnt always have the needed context to provide a clearer message. Alright, lets dive in. Customer-facing APIs are products.

Product Research 132

Product Research Software Review User Testing Technical Review 132

Intercom, Inc.

SEPTEMBER 28, 2021

This approach was crucial to designing our Articles product. Classifying customer knowledge base maturity when building Intercom’s Articles product. Early customers have smaller content libraries (less than 100 articles), fewer authors, and uni-layered, mono-lingual content structures.

Feedback Software 249

Feedback Software Product Manager Product Management Customer Feedback 249

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 20, 2024

In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. What is customer onboarding?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello! Best of all? Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

UX Planet

DECEMBER 16, 2024

This article reviews 7 best practices that will help you design effective paymentbuttons. If the payment wasnt processed, show a red cross error with a message about what wentwrong. Handle errors gracefully If the process fails, change the button state to an error indicator and show a message that will explain what wentwrong.

Feedback Software 105

Feedback Software Customer Experience Systems Review Customer Feedback 105

The Product Guy

JUNE 18, 2020

Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. Have a good understanding of what problem we solving | who benefits from that solution | how do we express that (marketing messaging) .

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

The Product Guy

FEBRUARY 13, 2020

glidr) Sharing related articles Set up a Product Discovery Board (see Decision-making framework and Thematic Roadmap below). With a growing product organization, need other product leaders to communicate message and foster product culture. Onboarding: Onboarding is one of those things you will find a lot of info. Next steps.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Alchemer Mobile

MARCH 26, 2021

Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.)

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Product Innovation Educators

FEBRUARY 1, 2021

We visualize those messages so that audiences will consume them far more often and voraciously. [8:13] We want to make content edgy and exciting while delivering a clear, succinct message. A recent study found that articles with images every 75-100 words had two times the engagement of articles that had one image or less. [14:53]

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Instead of making a feature the main focus of your article, mention it briefly, explain the job it does, include a screenshot, and link off to a how-to article. It’s not just a series of FAQs.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

AUGUST 13, 2019

Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs. Customers can ask your chatbot a question and read the answer between meetings, or get a link to a helpful article and read it during their commute. If they had, the articles likely didn’t address the person’s question.

Data Visualization 279

Data Visualization Customer Experience Customer Feedback User Testing 279

Product Talk

JANUARY 18, 2023

This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 274

Feedback Software Product Research Customer Experience User Testing 274

Intercom, Inc.

JULY 17, 2019

Your articles also turn novice users into knowledgeable pros who feel confident continuing to use your product, even if they face new questions or challenges. You may have a thousand useful articles, but if customers can’t find what they need, they’re likely to get frustrated. Article collections in Intercom’s Help Center.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Alchemer Mobile

MARCH 8, 2022

Pro tip: Read this article to better understand how to use specific tools like surveys to drive customer engagement.). Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt? Otherwise, it’s just guesswork.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

The Product Guy

APRIL 9, 2020

There are a lot of articles today about how to build rapport but a quick Google search reveals that a lot of them are written in a listicle format where the ideas are either abstract and therefore too vague or situation-based and therefore not easily applicable. Evolving your communication model.

Framework 473

Framework User Testing Product Research Weak Development Team 473

Intercom, Inc.

JUNE 13, 2022

To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. Increase engagement with enriched mobile push messages. Check out how to create these rich push messages here.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

UX Planet

JANUARY 15, 2025

This article explores key user engagement metrics and offers practical tips for improving themetrics. Typically, social media and messaging apps have highly engaged users (visit daily/multiple times aday). A/B test different designs and messaging. These metrics help businesses evaluate user interest, satisfaction, and retention.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Product Talk

MAY 15, 2024

You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” There was a “what you see is what you get” (WYSIWYG) interface for designing the pop-up message, and you could add title text, an image, and up to two buttons with text labels.

Product Research 312

Product Research Feedback Software Analytic Tools User Testing 312

Intercom, Inc.

APRIL 26, 2022

For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. With Intercom, you can streamline customer query messages across all of your key digital channels so that your team can read, manage, and respond to messages all from one Inbox instead of jumping between tools and channels.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 264

Research Software Feedback Software User Testing Customer Experience 264

Intercom, Inc.

JUNE 23, 2020

The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale. And they are shifting their work communication to messaging tools like Slack.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Roman Pichler

AUGUST 16, 2022

Listen to this article: [link]. This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. What is Empathy and What is It Not? Cultivate Curiosity and Open-mindedness.

Product Manager 316

Product Manager Product Management Product Research Customer Experience 316

Userpilot

NOVEMBER 27, 2024

In this article, you will learn: What session replays are and how they work. They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. You can also act on the insights by creating in-app flows and messages. Every click, scroll, hover, or keystroke?

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

The Product Guy

NOVEMBER 13, 2018

Fortunately, there are a number of solutions available, and, in this article, I will briefly discuss each approach I have personally used during the Product Mentor session. As a result, your focus can be easily disrupted when reading new messages and responding to them immediately.

Customer Experience 312

Customer Experience Product Manager Product Management Data Visualization 312

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. Intercom customers can set up automated messages to engage their customers when they match certain criteria. Typically it’s presented as a diagram. One modular system to power all features.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Userpilot

DECEMBER 18, 2024

This article will help reduce such churn by refining your product management and UX analysis approach. Like most articles you’ll find online, our article mentions several analysis methods too. Conclusion This entire article has advocated for focusing on qualitative data alongside quantitative.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

APRIL 5, 2022

Listen to this article: [link]. Do not engage in side-conversations and don’t answer messages on your electronic devices. For a more detailed discussion, see my article Use Decision Rules to Make Better Product Decisions.). 1 Set an Objective. Be clear on the reason why the meeting is needed. What’s the meeting about?

Weak Development Team 304

Weak Development Team Product Manager Product Management User Testing 304

Product Talk

FEBRUARY 2, 2022

Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. If you are not reading this article in your feed reader, then the site is guilty of copyright infringement.

Product Research 286

Product Research User Testing Engineering Testing 286

Alchemer Mobile

DECEMBER 22, 2020

Another major news outlet we work with suggests topics to follow, articles to read, and more based on certain pages visited or articles read. For example, if someone uses your curbside pickup experience, send them a message a week later thanking them and then asking how you can improve. Data and Security.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Userpilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. Trigger upgrade messages contextually When you ask your customers to upgrade is almost as important as how you ask them.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

UX Planet

APRIL 9, 2025

In this article, Ill share a general 4-step framework I use when conducting a design critique. Do error messages use friendlytone? Despite the negative connotation the word critique may carry, the purpose of design critique isnt to put designers on the spot. Are microinteractions (e.g., hover states, loading feedback) helpful?

Framework 100

Framework Feedback Software Research Software Onboarding KPIs 100