Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

AUGUST 30, 2024

Imagine this: you’re scrolling through your feed, bombarded by SaaS ads that all look and sound the same. In this article, we’ll explore 7 product advertising examples to inspire you—from video ads and social media marketing to events and blogging. Here are seven of the best advertising campaign examples in SaaS: 1.

Feedback Software 80

Feedback Software Analytic Tools Research Software Advertising 80

Userpilot

AUGUST 12, 2024

Your homepage is one of the first points of contact a user has with your business. They may abandon the page if the messaging and positioning are confusing or contradictory. Learn from Anthony how to rewrite your homepage with sharper positioning and messaging. Ensure clear and consistent messaging. Register now.

Messaging 88

Messaging Positioning Data Visualization User Testing 88

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? In the article, you will learn how to do it, step-by-step. We also cover: The benefits of customer segmentation analysis. Best segmentation and analytics tools. It provides various analytics reports for in-depth user behavior analysis.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Product Strategy 88

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. Acknowledge user feedback with automated responses.

Product Research 79

Product Research Feedback Loop Feedback Software User Testing 79

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 87

Analytic Tools Feedback Software Research Software User Testing 87

Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. It helps build customer retention and brand loyalty. Prioritize features based on what your customers need.

User Testing 90

User Testing Customer Feedback Customer Experience User Friction 90

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Discover the critical stages of each funnel and tools that help you gather actionable insights. Identify friction areas. Map out each stage in the customer journey. What are their pain points?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Calendly includes its customers in growth loops.

Data Visualization 95

Data Visualization Customer Feedback Customer Experience Analytic Tools 95

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? These are the main questions we discuss in this article. A hybrid model combines elements of the two models to tailor the assistance to user needs.

Analytic Tools 76

Analytic Tools Feedback Software User Testing Customer Feedback 76

Userpilot

NOVEMBER 5, 2023

What’s customer value management? These are some of the questions the article tackles. We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value.

Research Software 83

Research Software Feedback Software Analytic Tools User Testing 83

Userpilot

JULY 9, 2024

What is a customer experience management strategy? These are some of the questions this article covers, so if you’re after the answers, you’re in the right place! We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product.

Customer Experience 91

Customer Experience User Testing Research Software Data Visualization 91

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Reporting Tools 83

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? That's because it's exactly what you will learn from the article. From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. For higher customer satisfaction.

User Testing 96

User Testing Customer Experience Analytic Tools Research Software 96

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Customer experience.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Product Research 90

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 72

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 72

Userpilot

AUGUST 15, 2024

This guide will explain the differences and explore practical strategies to convert more customers and drive growth through product-led initiatives. TL;DR PQLs are potential customers who demonstrate a genuine interest in your product by actively using it, typically through a free trial or a freemium model. PQL in essence.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

JULY 23, 2024

This article will break down the stages of a product development life cycle and tools that can help you deliver a great product. Key stages of the product development life cycle: Ideation : Conduct market research and brainstorm potential solutions to the challenges. Conduct research with user surveys.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 84

Data Visualization Customer Feedback Analytic Tools Feedback Software 84

Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JULY 27, 2024

How can you leverage it for better customer retention in your SaaS? We cover it in the article! TL;DR Contextual engagement is about interacting with customers with the right message at the right time. And collect feedback. Contextual user engagement drives user retention in a number of ways.

Feedback Software 66

Feedback Software Customer Experience Customer Feedback User Testing 66

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Customer Feedback 82

Customer Feedback User Testing Feedback Software Data Visualization 82

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 91

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Identify friction and remove it.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

Data Visualization 77

Data Visualization Feedback Software Customer Feedback User Testing 77

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Personalize your campaigns.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Customer Experience 94

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid. SMART goal-setting framework.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

Feedback Software 75

Feedback Software Analytic Tools Product Research User Friction 75

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Product Research 84

Product Research Feedback Software User Testing Customer Feedback 84

Userpilot

JULY 20, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Looking into tools for retention managers? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52