Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Product Research 83

Product Research User Testing Customer Feedback Feedback Software 83

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 142

Artificial Inteligence Reporting Tools Feedback Software Research Software 142

Userpilot

JUNE 30, 2022

In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. UX survey is one of the most common UX research methods for getting both qualitative and quantitative insights from your users. Segment your user base to trigger surveys for the right audience.

Product Research 88

Product Research User Testing Feedback Software Research Software 88

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. The customer feedback loop explained.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

SEPTEMBER 8, 2024

Great product support helps you cut on costs and make users happy, so in this article, we’ll look at the various in-app support types and some best practices for you to follow. Resource center : A collection of helpful resources, such as articles, videos, and product updates, accessible within the product.

Data Visualization 83

Data Visualization Onboarding KPIs Feedback Software Reporting Tools 83

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Dogfooding means eating your own dog food. Let’s dive in! And Userpilot, of course.

Feedback Software 80

Feedback Software Analytic Tools Research Software Reporting Tools 80

Userpilot

JULY 29, 2024

Understanding how to identify customer pain points and struggles is the cornerstone of creating a painless customer experience and a loyal customer base. This article explores effective methods for uncovering pain points and translating them into actionable growth strategies. Use customer feedback to inform your product strategy.

User Friction 68

User Friction Feedback Software Analytic Tools Data Visualization 68

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Calendly includes its customers in growth loops Calendly’s growth strategy is intrinsically tied to its user experience. Then keep reading!

Data Visualization 95

Data Visualization Customer Feedback Customer Experience Analytic Tools 95

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 76

User Testing Customer Feedback Feedback Software Product Research 76

Userpilot

NOVEMBER 10, 2022

If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop.

User Friction 79

User Friction Customer Experience Product Research User Testing 79

The Product Coalition

MARCH 3, 2023

While both PLG and traditional methods have their advantages, they offer a siloed view, often resulting in different user experiences depending on the part of the organization involved. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 136

Customer Experience Customer Feedback User Testing User Friction 136

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Gradual increments in progress trigger a positive feedback loop, motivating users to complete subsequent steps.

Customer Experience 84

Customer Experience Customer Feedback User Testing Systems Review 84

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Customer Feedback 89

Customer Feedback Data Visualization User Testing Analytic Tools 89

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. Product performance analytics provide deep insights into how users interact with your product. But also to communicate with users constantly in order to close the feedback loop.

Data Visualization 73

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 73

The Product Coalition

MARCH 15, 2020

Although Jane and Matt both started their exploration at the same time it was far from being the same shopping experience. Hyper personalization of the users game progression, challenges or even pricing can bring KPIs such as retention rates, game counts and transactions to increase significantly.

User Testing 79

User Testing Customer Feedback Customer Experience Product Research 79

Userpilot

MAY 30, 2024

This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Analyze user sentiment on a granular level. Will you be able to address every negative feedback ?

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Research Software 82

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Research Software 78

Research Software Analytic Tools Feedback Software User Testing 78

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 76

Feedback Software Analytic Tools Research Software Customer Feedback 76

UX Planet

SEPTEMBER 10, 2024

As teams grow and user needs evolve, even the best design systems require constant evaluation and iteration. In this article, I’ll share practical methods for evaluating an existing design system and provide actionable insights on proposing new features and optimizations.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Let’s dive in!

Roadmap 84

Roadmap Customer Experience UX Product Research 84

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Run A/B experiments to improve your surveys’ conversion rates. Gathering user feedback should always have a purpose.

Feedback Software 71

Feedback Software User Testing Customer Feedback Analytic Tools 71

Userpilot

MAY 27, 2024

For this, you can segment your users and trigger contextual in-app surveys such as CES ( customer effort score ), customer satisfaction surveys, and NPS surveys to understand their points of view. This way, you can collect feedback that’s relevant to their specific needs, improve their product experience, and close the feedback loop.

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. In this article, we explain how to use data-driven decisions to prioritize features and products. Your company, product, and user experience are unique. Create customer feedback loops.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

Userpilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? If you don’t have enough responses from your NPS survey, focus on closing the feedback loop. Factors that improve the Net Promoter Score A good user layout and experience. A diagram of a customer feedback loop.

Product Research 64

Product Research Customer Feedback Customer Experience Onboarding KPIs 64

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Close the customer feedback loop. Get a demo.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Product Research 90

UX Planet

MARCH 2, 2024

Involve the copy team throughout the process to enrich the user experience, ensuring it feels personalized rather than overly mechanical. Introduce a feedback loop for continuous improvement, similar to Bard & ChatGPT, where user suggestions after each interaction help evolve the model.

Product Research 90

Product Research Research Software User Testing Analytic Tools 90

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions. A CES survey is a great way to measure the user experience and identify potential pain points.

Product Research 84

Product Research Feedback Software User Testing Customer Feedback 84

Userpilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. Fear not, though, as this article provides lots of valuable insights into the process. In the meantime, it’s tested thoroughly to ensure it’s bug-free and delivers a positive user experience. Ready to dive in?

Product Research 87

Product Research Onboarding KPIs User Testing Feedback Software 87

Userpilot

AUGUST 20, 2022

Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. Act on the data you get and close the feedback loop. Build an in-app help center , so users don’t have to leave your product to find answers. Personalize the first-time user experience.

Feedback Software 77

Feedback Software Customer Experience Customer Feedback User Testing 77

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Collect active and passive feedback , act on it, and close the feedback loop. That’s why collecting feedback is useless if you don’t close the feedback loop.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! If your customer feedback shows your product is very different from what they need, don’t wait and pivot. Closing the customer feedback loop will help your product stay relevant in the face of changing market trends and user expectations.

Feedback Software 88

Feedback Software Analytic Tools Research Software Product Research 88

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Sentiment analysis will help understand how your users are really feeling.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

AUGUST 20, 2023

But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. Creating a user experience survey with Userpilot.

Data Visualization 67

Data Visualization Analytic Tools Feedback Software User Testing 67

Gainsight

SEPTEMBER 1, 2021

In this article, we dig into the emerging role of product growth and show you how to use product growth to lead your company past its goals. Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Construct rock-solid customer feedback loops.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

JUNE 14, 2022

We discuss the SaaS consumption gap in this article, including what it means, why it occurs, and how it can you bridge the consumption gap by driving product adoption. SaaS consumption gaps are the result of various factors, including poor onboarding , bad user experience , lack of educational resources, and ineffective marketing efforts.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Weak Development Team 52

Userpilot

MAY 21, 2024

Collect feedback across the journey : Gather feedback at different stages of the customer journey to help refine services and meet customer expectations more effectively. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 88

Data Visualization Customer Experience User Testing Customer Feedback 88

Userpilot

SEPTEMBER 8, 2023

This article discusses 13 common mistakes you should avoid when doing growth experiments. In cases where your user base is limited , conducting multivariate tests with statistical significance may be challenging. Instead, use surveys to gather user opinions and understand if a specific change has improved their experience.

Product Research 79

Product Research User Testing Analytic Tools Data Visualization 79