Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Userpilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? In this article, we look at 10 product analytics tools that you should consider when making your choice. Mixpanel is an advanced analytics platform for tracking and analyzing user behavior and engagement to make informed funnel optimization decisions.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Reporting Tools 85

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Create comprehensive self-service resources to enable users to solve problems independently. Wondering how to improve customer retention?

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Usersnap

AUGUST 12, 2024

NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy.

Data Visualization 76

Data Visualization Analytic Tools Embedded Analytics Feedback Software 76

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support.

Feedback Software 88

Feedback Software Embedded Analytics Analytic Tools Enterprise 88

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. Offer proactive support to provide excellent customer service.

Data Visualization 85

Data Visualization Reporting Tools Customer Experience Customer Feedback 85

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. To learn more, check out our help center article.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. In-app Services. Crash Reports. Visualization.

Data Visualization 94

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 94

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 88

Feedback Software Customer Experience Analytic Tools Embedded Analytics 88

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Let’s begin!

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Embedded Analytics 68

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 89

Embedded Analytics Analytic Tools Feedback Software Data Visualization 89

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out! ” Walkme.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. What are the best practices for success?

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles.

Embedded Analytics 79

Embedded Analytics Customer Experience Customer Satisfaction Software Review 79

Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. What are engagement tools?

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

APRIL 29, 2022

In this article, you will get everything you need to know about customer onboarding specialists. Get your customer onboarding specialists to figure out how to work with different tools , such as Userpilot, Mixpanel, Zendesk, Synthesia. I can’t solve my task and download the report. We’ve got you covered!

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Reporting Tools 80

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. In this context, the role of product managers becomes increasingly crucial.

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 73

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. We’ll also show you tools that will simplify everything. Have you found what you were looking for in this article? What are the best tools for creating market surveys? The tools below help you do just that.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. In this article, we take a close look at Intercom surveys and examine: What they are. Intercom is a robust tool for customer messaging and service automation.

Data Visualization 72

Data Visualization Product Research Software Review Feedback Software 72

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

APRIL 7, 2024

That’s what this article explains. The Aha moment can happen before users even sign up for the tool, like in Loom or Zoom, or quite late afterward, like in Slack. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

The Product Coalition

MAY 20, 2020

Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. It’s also a very powerful tool for sales, marketing, and for sharing information with stakeholders. Certainly, they’ll be the person with the best tool recommendations! Another consideration is of course, cost.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Userpilot resource center analytics.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Userpilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. There are plenty of specialist AI-powered writing tools around, and many businesses embed AI technology in their product to increase their efficiency and effectiveness.

Analytic Tools 91

Analytic Tools Feedback Software UX Data Visualization 91

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JUNE 21, 2024

That's because it's exactly what you will learn from the article. Embed user feedback throughout the visual design process, starting from prototype validation. Product analytics like funnel analysis , heatmaps, and session replays uncover friction points so you can create seamless user experiences.

User Testing 97

User Testing Customer Experience Analytic Tools Research Software 97

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. What is real-time customer engagement?

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92