Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

APRIL 21, 2024

no technical skills). Attract the right audience Using the insights about your user personas, craft appealing content to attract them. The thank you page advises customers that the sales team will be in touch soon, and provides a link to a page with Attest research papers. Ahrefs article in SERP. Ahrefs article in SERP.

Research Software 77

Research Software Feedback Software User Testing Reporting Tools 77

UX Studio: Product Management

JULY 14, 2021

Many local and international design thinking companies offer similar services. Moreover, we also answer the following essential questions in the article: What do design and innovation consulting firms do? If you’ve ever tried to find design and innovation consulting firms , you must know it is a challenging task.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Userpilot

MAY 1, 2021

There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. Specifically, we’ll go over: 9 different methods on how to collect Voice of the Customer data.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userzoom

AUGUST 24, 2017

Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. In order to do this, it means those insights you’re gathering have to be actionable. So, what do I mean by “Liberating Actionable Insights”?

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userpilot

SEPTEMBER 8, 2021

They’re an essential tool for SaaS businesses because of how much their usage correlates with financially important metrics like activation , retention , and feature usage. We generally advise against linear, top-down product tours. Other tools include Appcues and Userguiding. Using product tour software is a better decision.

Analytic Tools 79

Analytic Tools Feedback Software Onboarding KPIs Software Review 79

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

AUGUST 31, 2020

Don’t worry, this is not an article about the exer-bike or the “push button health” craze. This issue is not uncommon as more and more companies face digital transformation and a subscription services market. Amy advised leaders to have a skill of prudent vision regarding resources , both monetary and human capital.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Modus Create

MAY 11, 2020

However, this article is about opportunities and solutions, not about problems nor predictions. Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. Is it hard?

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product HQ

JULY 1, 2024

Meanwhile, data from Comparably shows that an average senior product manager in the B2B vertical earns $120,000 , in the US. In this article, we dive deeper into the average product salaries of B2B PMs. For the most part, B2B product managers work in the software, IT, and tech industries. Let’s get started.

B2B 52

B2B Technical Advisors Reporting Tools Technical Review 52

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 104

User Testing Framework Feedback Software Onboarding KPIs 104

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. .” Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. So, rather than presenting data, it took a very interactive discussion format.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

The Product Coalition

APRIL 5, 2021

It helps you think, draw ideas, visualize the structure, and so much more. Examples include your stories, and your requirements for your Technical teams. Communication with tech teams is always a disaster waiting to happen by the slip of a few points and misalignments. Cars can be cleaned while people shop.

Document 78

Document Technical Advisors Construction Technical Review 78

Userpilot

JANUARY 5, 2022

We work with hundreds of SaaS companies and are willing to share the insights from all those conversations with you. If you want good onboarding software, look for a tool that lets you build tooltips , modals , checklists , product tours , and help centers without requiring any code at all. Let’s get into it.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

The Product HQ

JUNE 20, 2024

This article is a compilation of sample interview questions and answers that serve as a guide to help you prepare for the interview that, in the end, helps you obtain your dream job as a group product manager. This gives the employer insight into your qualifications and supports your capacity for fulfilling the job requirements.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. In the meantime, this article will give you a sneak peek into his talk regarding the transformative power of the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89