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Mind the Product
NOVEMBER 30, 2017
In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.
Userpilot
MARCH 3, 2022
This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately land your dream job. Careers in programming are a good springboard as are those in sales, customer service, or marketing.
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Intercom, Inc.
JANUARY 5, 2023
Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.
Gainsight
AUGUST 31, 2020
It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. Don’t worry, this is not an article about the exer-bike or the “push button health” craze. working on radar systems. Some of you may have heard of the Peloton Cycle.
Userpilot
JULY 13, 2021
Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.
Intercom, Inc.
MAY 19, 2022
With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.
Modus Create
MAY 11, 2020
However, this article is about opportunities and solutions, not about problems nor predictions. Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data.
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