Gainsight

AUGUST 31, 2020

Don’t worry, this is not an article about the exer-bike or the “push button health” craze. It was about that same time that Autodesk started moving from serial numbers and perpetual licenses to subscription and name users. The spin-cycle classes offer a variety of lengths and intensity levels. Never Waste a Metaphor.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

NOVEMBER 3, 2020

And, you know, sometimes such a request is better than a 75-pages technical requirement. Hey, my name is Kristina Spiridonova, I’m an account manager at Purrweb. Therefore, there’s no need to get started with a Technical Requirement Specification, describing how the devs should develop your app. There were no other details.

Weak Development Team 89

Weak Development Team Technical Advisors Development Software Developers 89

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. However, it is advised to proceed with caution because sometimes response quality can be a tad questionable when you’re blasting out emails to relative strangers (remember – screeners are your friends).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. In the rest of this article, we’ve laid out the onboarding steps that each of your customers will follow in chronological order, starting with when they sign up for your product. If you can get an important piece of user data after they’ve registered, then do so.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 104

User Testing Framework Feedback Software Onboarding KPIs 104

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

NOVEMBER 1, 2021

A caveat upfront: if you're looking for content about how to onboard new employees, this is not the article for you. Our State of SaaS Onboarding report for 2021 found that 96% of SaaS businesses are using at least 1 in-app onboarding element. Userpilot will let you build a powerful onboarding flow without needing to code.

Onboarding KPIs 86

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 86

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. .” ‘ perspective. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. This episode was recorded when Marília was still working with TalkDesk, and since then, she has moved to MalwareBytes as the Director of Research and Insights. Transcript Karthik: [00:00:00] Thank you, Marilia, for joining this podcast.

Research Software 64

Research Software Feedback Software UX User Testing 64

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product HQ

JUNE 20, 2024

This article is a compilation of sample interview questions and answers that serve as a guide to help you prepare for the interview that, in the end, helps you obtain your dream job as a group product manager. This gives the employer insight into your qualifications and supports your capacity for fulfilling the job requirements.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52