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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

To explore our new reporting capabilities, check out our help center article here. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., To learn more, check out our help center article. Learn how to get started in this help centre article. and Fred Reichheld. Net Promoter Score?

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Search at Intercom: Building our Elasticsearch cloud on AWS

Intercom, Inc.

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Core part of Intercom.

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Improve Your App Ratings By Using Google Play In-App Review API

The Product Coalition

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

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Step-by-Step Guide to Building a Review Funnel in SaaS

Userpilot

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

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Your guide to a successful live chat support implementation

Intercom, Inc.

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. ” Since switching to Intercom for live chat support, Disqus can handle 179% more cases than they could with their previous ticketing system.

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An Honest Review of Pendo Analytics

Userpilot

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. If you sign up for a trial with Pendo, you are asked whether you initially want to explore Behavior Analytics , Dashboards, or Guides. 26% of customers went to the Dashboard next, and 16% went to Contacts.

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The ultimate marketing technology stack for 2019

Intercom, Inc.

– lie beyond the realms of this article but one thing is clear: this market is HUGE. Obviously we’re biased (though I would point you to the reviews on G2 Crowd to show that we’re not that biased) but Intercom is the backbone of our entire marketing stack. Intercom – live chat and customer engagement.