Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 245

Research Software Feedback Software User Testing Customer Experience 245

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 80

Data Visualization Onboarding KPIs Dashboard User Testing 80

Folding Burritos

FEBRUARY 22, 2016

This figure summarizes the entire approach and I go into the details over the rest of the article. I think a data visualization dashboard would be great as a first screen in the back-office.”. Because I read this article on Gizmodo that said that our core demographic no longer uses email. Why do you think that?

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. You can watch a video of that talk below, or read on to learn how we built our Elasticsearch cloud on AWS. Core part of Intercom. Search is an indispensable part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Intercom, Inc.

DECEMBER 12, 2018

– lie beyond the realms of this article but one thing is clear: this market is HUGE. Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. So let’s say Joe works for Pfizer. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

JUNE 28, 2020

Headspace app is one of such rare Apps and is the topic of this article. However neither its meditation nor its fun UX and quirky animations are the topic of this article. Buddy board Interactions are also limited to sending a few templated messages like ‘You are doing great!’, ‘you deserve some Headspace today!’

Feedback Software 181

Feedback Software Customer Experience User Testing Customer Feedback 181

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. They might be: Your checkout. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Product Talk

SEPTEMBER 4, 2024

While I spoke with Claire and Christophe for this article, we’ll also hear a bit about other continuous discovery champions from Botify. Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. Claire says that now it’s much easier to make better product decisions.

Product Research 216

Product Research Onboarding KPIs CTO Coach Research Software 216

Product Talk

DECEMBER 13, 2023

It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas. Thomas shared a few screenshots from his dashboard to help illustrate his learnings. Please let us know at support@producttalk.org.

Data Visualization 286

Data Visualization Analytic Tools Reporting Tools Technical Review 286

Intercom, Inc.

MAY 12, 2021

To enable teams to surface the right insights to power personalized support and engagement and be set up for success, we’ve launched a suite of new features to enhance messaging, reporting, analysis, and support automation within Intercom – all based on meaningful insights from you, our own customers.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Pendo The dashboard on Pendo. Additional reports: You get a built-in Product Engagement Score dashboard. Lack of templates: There arent many ready-to-use dashboards or templates to get started quickly. UserGuiding dashboard. for collecting user sentiment data.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. Create in-app messages with Userpilot code-free.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

AUGUST 17, 2024

This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics. Trigger personalized in-app messages. Product usage dashboard in Userpilot. A click tracker is as close as you’ll get to reading minds.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

DECEMBER 18, 2024

This article will help reduce such churn by refining your product management and UX analysis approach. Like most articles you’ll find online, our article mentions several analysis methods too. Dashboard : Customize the analytics dashboard or choose from pre-built ones to easily visualize and compare key metrics over time.

Data Visualization 81

Data Visualization Analytic Tools Research Software User Testing 81

Userpilot

AUGUST 8, 2024

Results : With Userpilot, Talana improved customer engagement, in-app messaging , and customer support. Userpilot is a no-code platform that allows you to create onboarding experiences and communicate with users via in-app messages. This gives users easy access to articles and guides. Custom analytics dashboards.

Data Visualization 79

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 79

Userpilot

MAY 23, 2024

If yes, this article is exactly what you need! Userpilot offers 4 predesigned analytics dashboards for tracking important metrics in one place: Product Usage , New Users Activation , Core Feature Engagement, and User Retention dashboard. You can also create custom dashboards with up to 30 reports. Depends on the product.

Data Visualization 90

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 90

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create a customer retention analytics dashboard to measure success across key metrics. Wondering how to improve customer retention?

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 91

Userpilot

SEPTEMBER 2, 2024

Both provide insights into user interactions, but Hotjar allows for customizable dashboards and broader Google Analytics integration. Microsoft Clarity dashboard. Hotjar dashboard. Live dashboard : Hotjar does not let users visualize live heatmaps. These dashboards can show user feedback data like Net Promoter Score.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

The Product Coalition

APRIL 5, 2021

In this article, we will show you how you can understand how much your team leverages Zoom, or spends time in meetings, in a couple of minutes. This will start up Airbyte on localhost:8000; open that address in your browser to access the Airbyte dashboard. You will see the below success message when the connection is made successfully.

Data Visualization 109

Data Visualization Customer Experience Analytic Tools Webinar 109

Userpilot

MAY 13, 2024

In this article, we’ll take a look at a few powerful marketing analytics software, focusing on their features and pricing. When it comes to marketing analytics, the following features are useful: Dashboards – You can create custom analytics dashboards using templates or build them from scratch. Dashboards on Userpilot.

Analytic Tools 80

Analytic Tools Data Visualization Feedback Software Reporting Tools 80

Userpilot

JULY 23, 2024

In this article, we examine some tools that can help your SaaS team to drive product growth. Some of its key features include: Custom dashboards : You can effortlessly create custom dashboards to track metrics relating to your in-app product marketing campaigns, such as feature adoption rates , activation rates , upsell rates, etc.

Analytic Tools 79

Analytic Tools Research Software Data Visualization Reporting Tools 79

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. B2B launches are very much a cross-functional effort.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Userpilot is a product adoption platform that supports automatic AI-powered localization of in-app messaging and support center modules. In-app messaging localization tool: Userpilot.

Research Software 86

Research Software Analytic Tools Feedback Software Reporting Tools 86

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Whatfix analytics dashboard. and customize them code-free.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Usersnap

JUNE 10, 2021

If you’re not all that confident with answering this question, hey, that’s cool too, because you’ve found the right article to get some practical ideas! Even for internal communication, in comparison to just using Slack messages, Usersnap shortens and brings visual clarity to the discussions.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

MAY 20, 2024

If so, this article is exactly what you need! Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages. Userpilot NPS dashboard.

Analytic Tools 88

Analytic Tools Feedback Software Customer Feedback Customer Experience 88

Indicative

OCTOBER 8, 2020

One of the most impactful steps that your company can take is to create a shared dashboard that connects employees across your organization to a single source of truth. Indicative dashboards allow you to host a collection of KPIs and metrics that update in near real-time so you can keep track of regular business performance.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 89

Analytic Tools Feedback Software UX Data Visualization 89

Userpilot

FEBRUARY 28, 2024

This is the main question that the article tackles, so if you’re after the answer, I’ve got you covered. Just like secondary onboarding, upsell messages are best triggered contextually when users a ready to upgrade. Canva’s dashboard is a perfect example. Ready to dive in? How can you avoid it?

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

MARCH 7, 2024

These are the main questions the article explores. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place.

Analytic Tools 85

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 85

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. As they exceed the limit, upgrade messages will pop up. Upgrade message in Calendly.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Customer Feedback 85

Userpilot

JULY 29, 2024

This article will examine some of the best product management software in the market. Whether it’s customizing workflows, dashboards, or reports, the ability to tailor the tool to fit your product development process can significantly enhance your efficiency and effectiveness. Using software for product management.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Userpilot

JULY 20, 2023

Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Main features Add any content format to your self-service portal including video, articles, surveys, checklists, and links to your help center. Zendesk dashboard. Thorough messaging solutions.

Embedded Analytics 88

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 88

Userpilot

JULY 9, 2024

Customer.io : Best for mapping out the entire customer journey, collecting customer feedback, and sending personalized messages. Intercom : Best for feedback management and real-time customer messaging. Hubspot’s lead gen dashboard. ChurnZero dashboard. Ready to get started? The platform is rated 4.4/5

Analytic Tools 74

Analytic Tools Feedback Software Research Software Reporting Tools 74