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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Easily manage and measure the impact of your help docs with our new Articles API.

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Introducing Mixpanel’s Company KPIs Dashboard Template

Mixpanel

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. You need product analytics fast, and that’s where the Company KPIs Dashboard template can help.

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Customer Sentiment Dashboard: Definition & Examples

Userpilot

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

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How to Build a Customer Success Dashboard Code-Free

Userpilot

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Why does your team need a CS dashboard?

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The Ripple Effect of Asking Better Questions

The Product Guy

This insight could lead to implementing shared dashboards or concise weekly recaps, fostering clearer communication and smoother collaboration. This article is the third in a four-part series exploring how the product mindset can transform the way we work and live. or How can we make updates easier to access?

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UX Analytics: It’s Not Just About Data Collection and Methods

Userpilot

This article will help reduce such churn by refining your product management and UX analysis approach. Like most articles you’ll find online, our article mentions several analysis methods too. Dashboard : Customize the analytics dashboard or choose from pre-built ones to easily visualize and compare key metrics over time.

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Product Adoption Dashboard: What Metrics to Track and How

Userpilot

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Build your dashboard or use a template.