Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. In this article, we cover: A brief history of the Kano model. Five categories of potential customer reactions to new features. Kano model covers five feature categories: Basic features customers expect.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

MARCH 27, 2023

Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business. In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. You’ve landed in the right place. What is an in-app NPS survey?

Feedback Software 98

Feedback Software Customer Satisfaction User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2024

This article will help you decide. It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. Fullstory pricing.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 21, 2024

Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JUNE 28, 2023

When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty. To get your customers to talk, however, you must ask the right questions in the right manner. You can also create customer feedback questions for product usability analysis.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We Boosting customer satisfaction through efficient, personalized support.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

NOVEMBER 28, 2024

This article aims to simplify the decision-making process. We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. What user session recordings look like in Microsoft Clarity. #3 G2 rating: 4.3/5 G2 rating: 4.6/5

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Where do you start?

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? Look no further as this is exactly what this article covers! We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. The process of creating a UX roadmap starts with goal-setting (e.g.,

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

Userpilot

FEBRUARY 4, 2025

Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience. In this article, Ill cover 10 crucial user metrics every product manager should track to turn data into decisions that increase product adoption.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Usability vs. User Experience (UX). Source: UX Planet. Ready to dive in?

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

UX Planet

FEBRUARY 5, 2025

This case study reveals how Rumi Cosmetiques doubled its conversion rates and saw a 75% increase in adds to cart within a week, thanks to strategic changes in their user experience (UX) design and conversion rate optimization (CRO). Imagine the thrill of watching your digital sales soar overnight! This first appeared on HelloKlar.co

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. For this, we’ll explore the principles of UX design and go through the best practices that align with them. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! What is a UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

MAY 1, 2024

In this article, we dig deeper into what user needs analysis is and how you can get started with it. TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

MAY 16, 2023

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. Good contextual support is useful, relevant, and unintrusive.

UX 98

UX Customer Experience Customer Satisfaction User Friction 98

Userpilot

JANUARY 9, 2024

This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Ok, that’s great for UX theory nerds.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product.

Research Software 103

Research Software Analytic Tools User Testing Feedback Software 103

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

NOVEMBER 30, 2023

What is the UX research process? These are only some of the questions that the article tackles. It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. It also helps teams empathize with users and foster customer-centric organizational cultures. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust? Why is user trust important in UX? Consider 15 ways you can do that.

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. In any project, the user experience is paramount, and evolving this experience hinges on robust UX research.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

UX Planet

SEPTEMBER 22, 2024

It’s less than a blink of an eye, yet in that brief moment, users decide whether your site is worth their time. As designers, whether in content or UX, it’s our job to capture attention quickly and ensure the site structure is intuitive, aligns with your brand and effectively tells your story. Check out my other articles on design.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 97

UX Customer Experience Data Visualization User Experience 97

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. So, I decided to write this article. It’s six years old.

Data Visualization 98

Data Visualization Analytic Tools User Testing UX 98

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. What is a cognitive bias in UX research?

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

Research Software 145

Research Software User Testing Product Research Testing 145

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process. What is customer research in SaaS? For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

The Product Coalition

AUGUST 12, 2023

Drawing inspiration from my experience as an engineer turned to product (yes, UX/UI are not my most robust suites), this article aims to demystify the application of Gestalt principles in visual design, providing product managers with insights to enhance their design-driven decisions and drive business results.

Product Management 132

Product Management Product Manager User Friction Management 132