Userpilot

MARCH 30, 2025

Most apps experience 89.3%-98.7% churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. This article will cover 14 metrics to help you achieve just that.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. In this article, we cover: A brief history of the Kano model. Five categories of potential customer reactions to new features. Kano model covers five feature categories: Basic features customers expect.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? That's because it's exactly what you will learn from the article. From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. Let's dive right in!

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Roman Pichler

DECEMBER 4, 2023

Listen to the audio version of this article: [link] What is Product Discovery? 1] It involves understanding and selecting user needs, exploring solutions, and choosing the most appropriate one. Suppose you find yourself faced with a problem like declining engagement, poor retention, or low customer satisfaction.

Product Research 338

Product Research Product Strategy Strategy Research Software 338

Userpilot

JUNE 10, 2024

TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include: User-Centered Design. Consistency.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

FEBRUARY 4, 2025

Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience. In this article, Ill cover 10 crucial user metrics every product manager should track to turn data into decisions that increase product adoption.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Research Software 98

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). In this article, we will mainly focus on how AI-driven UX has impacted and will continue to influence the modern business world. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? In this article we will look at a detailed example of this. Do experiments. Are you up for it?

ChatGPT 136

ChatGPT Customer Experience Research Software Artificial Inteligence 136

Userpilot

NOVEMBER 29, 2024

This article will help you decide. It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. Fullstory pricing. The result?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. In this article, we explore what this map is all about and how you can create one.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

NOVEMBER 28, 2024

This article aims to simplify the decision-making process. We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. Main Features Skip inactivity and jump straight to key user actions within each recording.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MAY 1, 2024

In this article, we dig deeper into what user needs analysis is and how you can get started with it. TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example. Unfortunately, the development effort took longer than expected.

Product Research 223

Product Research Customer Experience User Testing Analytic Tools 223

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 147

Artificial Inteligence Reporting Tools Feedback Software Research Software 147

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Intercom, Inc.

NOVEMBER 17, 2021

Create a more efficient and effortless self-serve support experience (even on mobile), understand how each layer of your Conversational Support Funnel is working for you, and anticipate staffing needs with the new average handling time metric. Make it easier to self-serve with Articles in the Messenger. Customer feedback: Hello!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

DECEMBER 31, 2024

A/B and multivariate testing for optimizing user experiences. Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JULY 30, 2024

By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences. This article explores the core principles of PLG, its benefits and challenges, and provides real-world examples to inspire new ideas and insights.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Userpilot

JULY 24, 2024

This article will discuss the key steps to get you started. Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Select the right pricing strategy to ensure that potential customers find value in paying for your product.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

Research Software 145

Research Software User Testing Product Research Testing 145

Userpilot

JULY 17, 2023

Modern customers are savvy and have high expectations. This article shows you 10 solid strategies customer service representatives can follow to keep customers satisfied and increase your loyalty and retention rates. The key is to build a robust center that houses every vital info new and existing customers might need.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Feedback Software 98

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Checking NPS results with Userpilot.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process. What is customer research in SaaS? For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Usability describes how easily users can complete their JTBDs inside the product.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. According to him, the chief purpose of ML was to simplify and automate operations that granted computers their ability to learn without explicit programming and improve the overall user experience. And that consists of our first point of demystifying Machine Learning.

Artificial Inteligence 194

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 194

Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. It’s also not the same as user experience.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. This improved their training process and saved over 1,000 hours of customer training.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

MAY 27, 2024

In this article, we will examine what a customer pulse survey is, how it can benefit you, the right time to send it, and best practices for creating pulse surveys. TL;DR A customer pulse survey is a short questionnaire used to gather real-time insights and measure customer satisfaction levels.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Customer Experience 105

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? The article explores 20 major touchpoints in a SaaS product journey. And shows you how to optimize them for better conversions and higher customer satisfaction. They are responsible for customer satisfaction, retention, and account expansion.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

UX Planet

SEPTEMBER 22, 2024

Many stakeholders don’t fully understand how vital a well-structured site is to the overall user experience. Their website struggled to meet its objectives because users found it hard to navigate. Enhancing user satisfaction When navigation is easy, users are more satisfied. Enjoyed this?

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate?

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. In design, Gestalt principles guide creating cohesive and intuitive user experiences.” Continuity and Closure: Crafting Seamless Experiences Continuity and Closure are Gestalt principles that drive the sense of visual flow and completeness.

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Product Management Product Manager User Friction Management 132

Userpilot

DECEMBER 20, 2023

Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. This article will show ten ways customer data and machine learning can improve customer experiences.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105