Userpilot

JULY 31, 2024

And we think it applies just as well to product KPIs. ” Here are 14 essential product management KPIs you need to measure (tips for improving them + industry averages included!). TL;DR Product management KPIs are measurable values used to evaluate how well a product achieves its goals.

Onboarding KPIs 79

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 79

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. Incorporating these tools into your customer experience tech stack will drive more engagement, deliver high-quality customer feedback, and help inform your product roadmap.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

JUNE 25, 2023

Collecting user feedback is a key element of any product growth strategy. After all, you can’t improve your product if you don’t even know how people feel about it. Measuring customer satisfaction comes down to dividing the number of happy customers by the total number of customers surveyed.

Customer Satisfaction 81

Customer Satisfaction Product Research Customer Feedback Customer Experience 81

Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.

Customer Satisfaction 92

Customer Satisfaction Customer Experience User Testing Feedback Software 92

Userpilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. to assist customers at all times.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Feedback Software User Testing 89

Userpilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. But your product doesn’t have to be that way! In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement.

Onboarding KPIs 84

Onboarding KPIs User Testing Feedback Software Customer Experience 84

Userpilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Metrics selection – which key metrics are most relevant to your goal?

Data Visualization 77

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 77

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. The most important metrics to track and why they matter. Define your main objectives.

Data Visualization 83

Data Visualization Onboarding KPIs Dashboard Analytic Tools 83

Userpilot

MARCH 12, 2024

Tracking the right company activity metrics can help you measure and optimize your company’s performance, driving product growth. It can also help you pinpoint areas where your products or services fall short so that you can adjust and improve the health of your business. Book a demo to learn more.

Onboarding KPIs 88

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 88

Userpilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. That’s what we try to explain in the article. You will also learn how healthcare companies can improve their product metrics.

Onboarding KPIs 80

Onboarding KPIs Data Visualization Healthcare Reporting Tools 80

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. But when it comes to products, you can’t ignore the rest of the funnel. But when it comes to products, you can’t ignore the rest of the funnel.

Onboarding KPIs 88

Onboarding KPIs Product Marketing Marketing Data Visualization 88

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. That’s one question we discuss in the article. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It keeps the product fresh and users engaged.

Onboarding KPIs 87

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 87

Userpilot

SEPTEMBER 18, 2024

” And that’s also why AARRR metrics are called pirate metrics. Short for acquisition, activation, retention, referral, and revenue, these metrics help you measure and drive product growth. In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage.

Onboarding KPIs 83

Onboarding KPIs Framework Data Visualization Analytic Tools 83

Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics?

Onboarding KPIs 88

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 88

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

Userpilot

JULY 19, 2024

Not sure what metrics you should use? If so, you're in the right place, because that's exactly what this article covers. TL;DR Martech success can be defined as the ability of the product to satisfy customer needs and drive business goals. Core feature adoption rate : 27.9% Customer satisfaction.

Onboarding KPIs 84

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 84

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? These are just a few of the questions we answer in the article. You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Why do you need it in the first place?

Analytic Tools 87

Analytic Tools Feedback Software Banking Data Visualization 87

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

Analytic Tools 85

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 85

The Product Guy

JUNE 18, 2020

Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. And per customer? Product: What are the key metrics that we’re tracking? Customer Satisfaction.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Strategy Customer Experience 87

Userpilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? That’s what we explore in the article. Onboarding checklist completion rate.

Onboarding KPIs 72

Onboarding KPIs Data Visualization Reporting Tools Analytic Tools 72

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Key metrics you should be measuring.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Customer Experience 85

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations.

Onboarding KPIs 77

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 77

Userpilot

MARCH 7, 2024

What metrics you should track? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. The latter is only limited to user behavior within the product. Let's dive right in!

Analytic Tools 85

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 85

Userpilot

SEPTEMBER 4, 2024

Well, sorry to disappoint you, but you might be getting excited about the wrong marketing metrics. Vanity metrics. From the article, you will learn what vanity metrics are, how to identify them, and how to choose more actionable alternatives to drive product growth. Let’s dive right in.

Data Visualization 81

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 81

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. You can use modals for this.

Onboarding KPIs 90

Onboarding KPIs Customer Experience User Testing Customer Feedback 90

Userpilot

JULY 22, 2024

Wondering which customer engagement metrics to track? In this article, we discuss 12 key metrics you should cover – and why. We also look at the benefits of tracking user engagement for SaaS product teams! The activation rate is the percentage of new users who reach a specific activation point.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Customer Feedback User Testing 75

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Data Visualization 81

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 81

Userpilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Give your most valuable customers the option to book a call with customer success.

Onboarding KPIs 82

Onboarding KPIs User Testing Data Visualization Analytic Tools 82

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 90

Feedback Software Analytic Tools Research Software Onboarding KPIs 90

Userpilot

MAY 13, 2024

However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. In this article, we explain the definitions, types, examples, and best practices of customer feedback questionnaires to help you increase your response rate. Customer Effort Score (CES).

Customer Feedback 89

Customer Feedback User Testing Feedback Software Product Research 89

Userpilot

MAY 23, 2024

Wondering how to measure product adoption and retention rates? If yes, this article is exactly what you need! Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. The two metrics are closely linked to product growth.

Data Visualization 90

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 90

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Benefits of the SaaS user onboarding process: Improved retention.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 87

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 92

User Testing Customer Experience Customer Feedback Analytic Tools 92

Userpilot

JULY 9, 2024

These are some of the questions this article covers, so if you’re after the answers, you’re in the right place! We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. How to create it? Book the demo!

Customer Experience 90

Customer Experience User Testing Research Software Data Visualization 90

Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 80

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 80

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. What is SaaS onboarding?

Analytic Tools 84

Analytic Tools Research Software Feedback Software Onboarding KPIs 84