Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. These tools provide a comprehensive view of customer satisfaction across various touchpoints.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works.

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Userpilot

JULY 31, 2024

In today’s ultra-competitive landscape, your product development strategy is a roadmap that helps you navigate the journey from product idea to market success. In this article, we present a product manager’s guide to creating and successfully executing a product development strategy.

Analytic Tools 79

Analytic Tools Research Software Feedback Software User Testing 79

UX Planet

JANUARY 18, 2024

It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. In any project, the user experience is paramount, and evolving this experience hinges on robust UX research. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. It also gives an understanding of how sticky the product is. How data analytics can help product managers.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 75

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 71

Embedded Analytics Data Visualization Analytic Tools Feedback Software 71

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. Number of Active Users (DAU or MAU). Customer Lifetime Value (CLV).

Analytic Tools 86

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 86

Userpilot

JULY 1, 2024

It involves collecting and evaluating information that can guide you in making well-informed decisions about your product offerings. Conducting effective market research guarantees that your products are aligned with the marketplace and fulfill the needs of customers.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Please consider subscribing to our publication and sharing it in your circles.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Usersnap

FEBRUARY 23, 2022

In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. SaaS product management is undoubtedly the engine that helps digital enterprises grow. What do I mean by this?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. So how do you ensure that your product not only lives but actually thrives? TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

APRIL 2, 2020

To do this, you first need to collect and measure customer feedback so that you can understand what you need to do to make your customers happier. Measure customer satisfaction. Collecting customer feedback allows you to quantify customer satisfaction in a scientific way instead of trying to guess how your customers feel.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users.

Onboarding KPIs 88

Onboarding KPIs Analytic Tools Strategy Customer Experience 88

Usersnap

APRIL 2, 2020

To do this, you first need to collect and measure customer feedback so that you can understand what you need to do to make your customers happier. Measure customer satisfaction. Collecting customer feedback allows you to quantify customer satisfaction in a scientific way instead of trying to guess how your customers feel.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

FEBRUARY 14, 2023

Instead, you can follow this hands-on guide for go-to-market strategy and product launch plans. In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Gainsight

SEPTEMBER 28, 2022

During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. Here are four steps that product managers can take to drive durable, resilient growth for their companies: Get serious about analytics.

Analytic Tools 52

Analytic Tools Feedback Software Roadmap Data Visualization 52

Userpilot

MARCH 11, 2022

What is user behavior tracking? In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. Customer retention rate. User error rate. Search no further.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Experience 85

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. This often occurs when new features are implemented and more expensive plans are created to accommodate potential customers with complex needs.

Feedback Software 89

Feedback Software Research Software Reporting Tools Onboarding KPIs 89

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption occurs when customers start using a particular feature to meet their goals. 5 Key feature adoption metrics that product managers must track. Depth of adoption.

Onboarding KPIs 71

Onboarding KPIs Feedback Software Analytic Tools Research Software 71

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. What are growth initiatives? Let’s dive right in!

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

PMLesson's Ace the PM Interview

JUNE 27, 2022

Start Learning This is especially true for higher level architects, such as enterprise architects. So, the experience section of your Solution Architect will be the most critical section by far. However, that won't be the only section you need to make sure to include. What Does a Cloud Architect Do?

Technical Review 52

Technical Review Certifications Systems Review Data Visualization 52

The Product Guy

NOVEMBER 15, 2019

Guest Post by: Dominic Miller (Mentee, Session 10, The Product Mentor) [Paired with Mentor, Scott Stokke ]. Nonetheless, it is critical for the long term success of the product so the time and cost incurred in getting the user involvement is a good investment. More About The Product Mentor. Better Products.

Product Research 74

Product Research User Testing Research Software Feedback Software 74

The Product Coalition

MARCH 29, 2018

Can you prove and measure how you’ve benefitted your customer? Companies buy solutions they believe will drive incremental revenue, reduce costs, improve customer satisfaction, or improve employee productivity. Determine which benefit is most changed by your product. Sales reps can smell difficult to sell products.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

MAY 22, 2019

In fact, of all the management tools, OKRs are the easiest to misuse, overuse and abuse?—?many In this article I’ll go over some of the most common issues I see with OKRs and ways to address them. For example: O: Become a leader in the enterprise KR: Launch v2.2 If found this article useful consider sharing it.

Reporting Tools 60

Reporting Tools Onboarding KPIs Weak Development Team Workshop 60

Userpilot

MARCH 18, 2022

Customer Engagement Score measures the engagement level of free trial users and paying customers. Customer Lifetime Value is the predicted revenue generated from a user over the period they’re a paying customer. Net Promoter Score measures customer satisfaction and loyalty.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

APRIL 8, 2021

It follows that the more customer data you wish to analyze, the more categorizing that data becomes an essential feature of whatever software you decide to use. Larger enterprises will generally have entire teams dedicated to customer analytics, so you’ll need to buy multiple seats, which can get expensive quickly. Satismeter.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 17, 2023

Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. Growth: Comes at custom pricing and usage limits, with unlimited feature tags and more.

Feedback Software 17

Feedback Software Data Visualization Customer Feedback Analytic Tools 17

Userpilot

JULY 22, 2024

But navigating the complexities of product expansion can be tricky. In this article, we explore the benefits and challenges of this critical aspect of product management. TL;DR Product expansion refers to any step a business takes to expand its market share. SAP’s acquisition announcement.

Research Software 75

Research Software Feedback Software Analytic Tools User Testing 75

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? Pros of Userpilot.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84