Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. What is a product adoption dashboard?

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics !

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

NOVEMBER 7, 2024

With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs. In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Custom triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 4, 2025

Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience. In this article, Ill cover 10 crucial user metrics every product manager should track to turn data into decisions that increase product adoption.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process. What is customer research in SaaS? For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. This article will cover 14 metrics to help you achieve just that. Most apps experience 89.3%-98.7%

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Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. Feature adoption (users who use more advanced features).

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

JUNE 28, 2023

When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty. To get your customers to talk, however, you must ask the right questions in the right manner. You can also create customer feedback questions for product usability analysis.

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User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

NOVEMBER 29, 2024

This article will help you decide. It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. Custom dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Where do you start?

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Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

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Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Dashboard 98

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

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Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Checking NPS results with Userpilot.

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Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate? That isn’t all, though.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

AUGUST 24, 2024

In this article, we explore what quantitative data analysis is, the difference between quantitative and qualitative data analysis, and statistical methods you can apply to your data. With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Identifying patterns. Sharing insights. Get a demo.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Chat with us” module that grants access to customer support. Onboarding checklist.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. This article shows you: Easy ways to track this metric using Userpilot and GA4. Sessions per user benchmarks and what to aim for. You can also apply filters to narrow the dashboard results.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Reduces churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. Churn risk is the possibility that a customer will stop doing business with you. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging. Proactively monitor customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MAY 23, 2024

If yes, this article is exactly what you need! TL;DR Tracking product adoption and retention rates helps you understand how users engage with the product and identify potential roadblocks in the customer journey. User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV).

Data Visualization 105

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 105

Userpilot

NOVEMBER 28, 2024

This article aims to simplify the decision-making process. We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. Main Features Visualize user behavior with heatmaps that show clicks, scroll depth, and mouse movements.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MARCH 12, 2024

In this article, we will examine 14 of the most important activity metrics, how they function, and how you can monitor them closely. Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. They include key business impact, satisfaction, and retention metrics. The PES score.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. Customer behavior analysis is the process of studying how customers interact with your product.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

The Product Coalition

OCTOBER 1, 2022

This article is focused to give you an overview of all the crucial aspects of an insurance mobile application. Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. This in turn leads to increased customer satisfaction.

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Userpilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. Customer satisfaction score. Customer effort score.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Use predictive analytics on user data to forecast churn. Using heatmaps with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. Customer Satisfaction score (CSAT). Customer Churn Rate.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 20, 2024

This article provides detailed answers. Thus, it has a higher chance of ensuring user satisfaction and retention. Feature engagement rate : This measures how actively users engage with specific features, providing insights into which features are most valuable to your users and which may need improvement or removal.

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Data Visualization Feedback Software User Testing Research Software 105