Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. How to Discover and Define Your Power Users ( Watch the webinar recording ). Product Adoption .

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

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UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

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Gainsight

APRIL 5, 2022

In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. These giants are constantly adding, upgrading, and maintaining multiple product offerings while balancing a loyal customer following. Users are forgotten.

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Userpilot

JUNE 13, 2022

The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. What is a SaaS blog?

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UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Download our free ebook now! No perfect standard says how to do it.

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UX Studio

AUGUST 15, 2018

UX research can deliver essential customer insights about the target users. Useful, from the users’ point of view. Defining the problem that needs to be solved, developing a solution to that problem and validating the solution with real users. Don’t forget about usability tests either. Audio Designer.

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Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue. The self-service model.

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UX Studio

APRIL 16, 2019

In this article we discuss how design transforms organisations and inspires innovation. They also do it to improve the way in which they create and deliver value for their customers. Here is the article outline: The maturity of design within companies. Both economic viability and users’ needs and pains drive the solution.

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The Product Coalition

JANUARY 5, 2021

Do you want to get this article in your inbox in the future? Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers.

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eG Innovations

OCTOBER 27, 2022

IT executives use observability tools to understand which areas of their infrastructure may be problematic and what needs to be done to improve user experience. Observability can be used as a framework to assess the value of monitoring tools on what insights and actionable changes they deliver.

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Imaginary Cloud - Design

OCTOBER 28, 2021

Influencing user behavior. Types Of Digital Design. ? The difference between digital and graphic design is not on the tools they use but on the deliverables they produce, the mediums they use, and the type of relationship created with users. Influencing user behavior. Table of contents. What is Digital Design?

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The Product Coalition

FEBRUARY 5, 2021

The better they understand data, the higher the more accurate their insights will be. From the fundamentals of creating the perfect user experience, managing a product roadmap, the soft skills needed for leadership, and how to be more data driven, we’ve designed our certifications for you. The same logic applies to tech skills.

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UX Studio

JULY 11, 2018

Not sure why your customers leave the site before the last step? So many articles cover the rules. Uber replaced the painful web checkout process by automatically charging the credit card when the customer receives the service or product. Finding the why’s: User interviews and usability testing to understand user behavior.

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UX Studio

NOVEMBER 19, 2018

We have a great article about this topic if you are still wondering when to use design sprints in your team. We have written an article about other workshops that can help you with just that. He writes about this experience in one of his articles : “ Later, spurred by doubt, I reviewed the outcomes of the workshops I’d run.

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The Product Coalition

JULY 10, 2019

A Hands-on Guide from the Trenches ” ebook is a 266-pages strong collection of articles I have been writing since October 2015. There is a chance that someone might gain new insights into how to solve the challenge at hand this way.) Due to time constraints, we also had to skip Min Specs and the User Experience Fishbowl.

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UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. They think in pixels and communicate with users in a visual language. In this article we answer: What constitutes microcopy? Just think about those nice little buttons which call the user to action – words direct your users to the right action.

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eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. The recording is available on YouTube here: UK AVD User Group September meeting.

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UX Studio

MARCH 8, 2019

So you decided to hire real pros for help with user experience this time. Preparing an important move with your team, you want super awesome user interface. In this article, I will try to help you in this situation. But I have also seen a lot over the last 15 years, so I will share my experience with you.

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UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Takeaways: our tips to reduce churn rate.

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Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. Measure success and iterate.

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UX Studio

JANUARY 14, 2019

Long, painful forms have potentially lost your company a couple thousand bucks by scaring your customers away. They channel your users to sign up and pay. Getting smart by doing the work instead of your user. Let users know the benefits they get by completing your form. The number of satisfied users you already have?

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Iteratively Blog

MARCH 15, 2020

The best part is that they include 4-5 of the best reads along with a simple summary for each article. ? Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. Download the ebook. It’s compiled by Tristan Handy from Fishtown Analytics.

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UX Studio

SEPTEMBER 13, 2018

As the father of design sprint Jake Knapp puts it, “The design sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers”. Product owners, project managers, marketing people, salespeople, customer service. We use design sprints on a weekly basis. Find out! “

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UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In the article you will read about: The design challenges we faced. How we interviewed stakeholders and real users to discover their needs and pain points. How we created role personas.

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UX Studio: Product Management

NOVEMBER 1, 2019

In this article, we present the 8 most important rules of thumb one needs to take into account when designing screens. It is also usually highlighted in the menu which page the user is at. question seems too simplistic, but in many applications, the users don’t get any feedback about what just happened. The “Where am I?”

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UX Studio

MAY 29, 2018

Team members can provide many insights and many new ideas to you as a leader. If you are already doing them, I hope you got some good insights. Download our free ebook Product Manager’s Guide To UX Design to read our UX case studies and learn about tools and tricks. We have quite a few other articles about management.

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Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. In this article, we examine the unique world of SaaS conversion. You can also use onboarding checklists to direct user actions.

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Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. You want to reduce the scope of your question to: “What are the things we can change in our behavior or our users’ behavior that might make our customers more satisfied?” Here are five quick takeaways: Narrow your definitions.

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Gainsight

JANUARY 30, 2023

Simply enlarging your customer base year over year is no longer a viable business model. Now, companies that want to survive—and thrive—are focused on maximizing revenue from their existing customer base. That’s because the longer you take to get proactive about customer needs, the more likely it is that they will churn.

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Userpilot

MARCH 16, 2023

In this article, we’re going to go over the key elements that make up a good SaaS landing page and 20 SaaS landing page examples that you can use for inspiration when designing your own web page! Link to case studies, customer successes, or user testimonials to prove that your product is worth signing up for. Contact form.

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Userzoom

JANUARY 8, 2020

When your organization has bought into the idea of running user research throughout the entire design process , there’s one side effect you may not have expected to be an issue – the sheer volume of requests from multiple teams asking for your UX expertise. This helps us plan more realistically for adequate user research.

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Userzoom

FEBRUARY 12, 2020

In this article, we’ll discuss: What is Agile? Why user research has traditionally struggled in the Agile environment. How to make user research happen in Agile and make everyone think you’re super awesome. Why user research has traditionally struggled in the Agile environment. What are the benefits of Agile?

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Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. 29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018.

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