The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 131

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The Product Coalition

JANUARY 27, 2024

I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Computing: The Heartbeat of Applications Consider the CPU time every app consumes to perform computations, much like how Chrome uses your laptop’s CPU to render webpages.

Analytic Tools 146

Analytic Tools Research Software Reporting Tools Software Review 146

Userpilot

SEPTEMBER 2, 2022

In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material. You can build contextual in-app experiences without needing to code. Happy customers = more revenue for you.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Software Review 87

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Data Visualization 81

Data Visualization User Testing Customer Feedback Analytic Tools 81

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users? Let’s dig in!

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Data Visualization 83

The Product Coalition

MAY 24, 2023

Many games come and go in the world, but casinos and gambling have always enthralled and attracted many people for a long time. To participate in this game, you have used to travel miles away to experience the thrill of this gaming. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal.

Software Review 144

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Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Data Visualization 89

Data Visualization Analytic Tools Reporting Tools Feedback Software 89

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. Explore other articles in the series. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Your data is our most critical asset. Data access.

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Data Visualization Reporting Tools User Testing Research Software 138

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. At the core, our intent with Gainsight Essentials has been to help all companies—from startups to scale-ups and beyond—grow while giving them the tools to put their customer first.

Feedback Software 52

Feedback Software Systems Review Technical Review Reporting Tools 52

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 7, 2024

Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. For product management , these would allow you to shape the product experience to your liking, collect data from users, and get access to analytics. Offers plans for teams of all sizes.

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Software Review 86

Split

JULY 27, 2023

In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs. For enterprises, feature toggles provide a way to continuously deliver new features while maintaining the stability of existing code.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. Appcues – best product adoption software for user onboarding.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 82

Analytic Tools Research Software Onboarding KPIs Customer Experience 82

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

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Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 87

Onboarding KPIs User Testing Analytic Tools Feedback Software 87

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Reporting Tools 86

The Product Coalition

APRIL 6, 2020

There’s much uncertainty, but it’s likely that for a number of years markets will cool down, investments will dry up, customers will clamp down on spendings, and lots of people will be unemployed. A recession is a time of high volatility, uncertainty and risk. We ask you to keep calm and to follow the plans you are given diligently.

Customer Experience 78

Customer Experience Development Team Review Systems Review Workshop 78

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Software localization adapts your products so that it feels natural to users who speak a different language. For example, it requires cultural adjustments to make the desired impact on the target user.

Research Software 87

Research Software Analytic Tools Feedback Software Reporting Tools 87

Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. Here are the top 33 most amazing product management articles in no specific order.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps.

Data Visualization 91

Data Visualization Analytic Tools Reporting Tools Research Software 91

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. An Enterprise or a really prolific creator might require the yearly Max plan, which is the most value. And you can bump up Users for a team. But honestly: we may be putting in too much effort with a conversation!

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. With Heap's Journeys, you can identify and map all the paths that customers take within the product.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

The Product Coalition

DECEMBER 25, 2023

Source: [link] I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the writing of this article. More of my previous thoughts on the subject can be found in a previous article I wrote. Why is change management in enterprise software so hard? Why is that?

Analytic Tools 130

Analytic Tools Data Visualization Software Review Customer Experience 130

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?”

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Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. This is a serious dilemma.

Data Visualization 91

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Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

The Product Coalition

MARCH 23, 2022

The article discusses an approach to solving the “Cheaper/Faster/Better” problem from the lens of Vertical Integration. Going from concept to production and subsequently getting the product in the hands of a customer takes significant effort. I apply this lens to a startup that develops solutions in the health-tech market.

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Roadmunk

SEPTEMBER 21, 2017

I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. This list is not the be all end all; there are countless ‘must-read’ articles for PMs. I’ve hand-picked articles that specifically helped me during key moments in my career.

Article 81

Article User Testing Product Research Technical Review 81

Split

MARCH 10, 2023

Design and architecture of a system often plays second fiddle, if it plays at all. Many groups have shown huge gains and happy customers from Agile approaches; we’re not here to denigrate that. It’s important to take your medicine of system design. The architecture of a system exists even if it’s not documented.

Software Review 98

Software Review Systems Review Data Visualization Document 98

Userpilot

JUNE 9, 2022

Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Userlane and Walkme are both enterprise digital adoption tools.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

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Research Software UX Feedback Software User Testing 91