Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Build training content and certification programs. What is a customer education program? for maximum effect.

Customer Experience 90

Customer Experience Feedback Software Education Customer Feedback 90

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Among the examples are videos , case studies, documentation articles, and webinar recordings.

Onboarding KPIs 90

Onboarding KPIs Customer Experience User Testing Customer Feedback 90

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. That includes adding UI elements like progress bars, badges, certificates, and points to motivate users.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. What is WalkMe?

Data Visualization 79

Data Visualization Embedded Analytics Analytic Tools Feedback Software 79

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Education 91

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 86

Customer Experience B2B User Testing Customer Feedback 86

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business.

Feedback Software 88

Feedback Software Analytic Tools Product Research Data Visualization 88

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. Userpilot enables you to create an in-app resource center and embed your product tour in it. Gamification can be in form of celebratory modals when they complete a key action, badges, certificates, and other fun in-app experiences.

Feedback Software 90

Feedback Software Analytic Tools Research Software Onboarding KPIs 90

Userpilot

DECEMBER 10, 2022

In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? Create self-help resources to help users troubleshoot their issues on their own. Embed your educational resources into your knowledge base for a better experience. Embed videos inside UI patterns with Userpilot.

Customer Experience 85

Customer Experience User Friction User Testing Customer Feedback 85

Userpilot

FEBRUARY 21, 2023

Feedback analytics and response monitoring are the next key features if you want to not only collect feedback but also analyze it and understand the intent behind your customers’ scores. Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52