Product Innovation Educators

FEBRUARY 17, 2025

Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses. As we’ll explore in this article, effective product management requires a unique blend of skills that goes beyond traditional leadership models.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 227

Feedback Software Research Software User Testing Customer Experience 227

Userpilot

APRIL 29, 2024

This article will go over how it works and alternatives to consider! The pros of Pendo tooltips are their no-code functionality, mobile compatibility, and deployment options on third-party software. The cons of Pendo tooltips are the need to use code for in-depth customization and the lack of event-based flow triggering.

Software Review 105

Software Review Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

MARCH 30, 2025

This article will cover 14 metrics to help you achieve just that. Create in-app announcements code-free with Userpilot. Track Vital Mobile App Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 3. Most apps experience 89.3%-98.7% How do you even survive considering these numbers? vs $1.54).

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? But don’t worry—this article will provide some inspiration. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Style it to match your brand.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

The Product Coalition

FEBRUARY 3, 2022

They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. I managed many remote and hybrid teams for large brands. Try this: Create a shared calendar and use it to track work progress, then review that calendar at meetings. That could be a whole article on its own.

Technical Review 156

Technical Review Software Review Feedback Software Customer Experience 156

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. What is churn management software? Segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. Customization options: Can you tailor the platform to match your brand identity and specific needs? But how do you track and strengthen these connections?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Analytics: Heap.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 24, 2022

NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. They are neutral and do not pose a risk to your brand.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

The Product Coalition

MAY 24, 2023

Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal.

Software Review 153

Software Review Development Technical Review Customer Experience 153

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Intercom, Inc.

MARCH 31, 2020

Many medical offices and hospitals are extremely crowded due to COVID-19. Their software even comes pre-loaded with the information doctors need on COVID-19. Therapy Brands provides tools and systems to help mental and behavioral health providers manage their practice.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Nextiva : Best customer experience software for unified communications.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

The Product Coalition

JULY 12, 2022

So I wrote this article. But more often, it’s a client who is not ready to develop software. Okay, brand-new Uber Eats now looks like a great idea. And they are the ones who will make decisions about development priorities, due to which the goal can be reached, spending the budget optimally.

Research Software 133

Research Software Weak Development Team Software Review Development 133

Userpilot

AUGUST 30, 2024

In this article, we’ll explore 7 product advertising examples to inspire you—from video ads and social media marketing to events and blogging. Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. That’s the magic of a well-crafted product ad.

Feedback Software 105

Feedback Software Analytic Tools Advertising Research Software 105

UX Planet

FEBRUARY 5, 2025

Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this. Spoiler alert: it worked wonders, demonstrating that when you align your brands digital strategy with your users expectations, you achieve incredible results. Branding also received a fresh coat of paint. Ready to uncover their secrets?

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

Reporting Tools 58

Reporting Tools Magazine Software Review Customer Experience 58

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Intercom, Inc.

AUGUST 14, 2018

If the articles you’re publishing are just plain bad, then you won’t generate traffic. At Intercom, the tactical equivalent would be to publish articles on how to survive this year’s Dreamforce or speculation on the next Facebook F8 announcement. How can I build a brand for my software company?

Events 182

Events Blog Article Technical Review 182

Userpilot

MARCH 21, 2023

In this article, we’ll discuss the features and limitations of UserGuiding analytics and explore its value-for-money alternatives. You can also tailor your walkthroughs and tours to your brand and product offerings without any prior coding knowledge. UserGuiding has a very good rating on popular user review sites like G2.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. ” Review. How they work. What is Intercom?

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. All plans get engagement reports, weekly digests, and custom branding. Starter gives access to customized branding, engagement reports, and weekly digests.

Data Visualization 104

Data Visualization Analytic Tools Technical Review Feedback Software 104

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. My advice in this article may not stand the test of time. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. I also want to note that the world of generative AI is moving quickly.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Brand reputational damage   — if you develop a reputation as a company or organisation that doesn’t care about usability, accessibility or inclusion, it could permanently tarnish your brand.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Sachin Rekhi

MARCH 1, 2020

In doing so, I decided to take on a brand new writing project, entitled LettersToZoe.com , where I share all the life lessons I hope to pass on to Zoe on living a happy and meaningful life. Book reviews. With these, I try to bring a personal perspective to the book review as opposed to simply summarizing it. Types of essays.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. UserVoice stands out as software for customer feedback with its collaboration and segmentation features.

Feedback Software 19

Feedback Software Customer Feedback Data Visualization User Testing 19

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? For the purposes of this article, we’ll start by creating a narrow definition of what a customer interview is and what it isn’t.

User Testing 248

User Testing Reporting Tools Customer Experience User Friction 248

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. Improve customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. The model is primarily focused on medium and heavy contributions (creating a brand new component or tool) but can also be used for light contributions that can affect multiple teams (a small design tweak to an existing component or style that is used in many parts of the system).

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Play video tutorials directly in-app.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103