Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Embedded Analytics 80

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Create comprehensive self-service resources to enable users to solve problems independently. Wondering how to improve customer retention?

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 91

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 70

Embedded Analytics Data Visualization Analytic Tools Feedback Software 70

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 88

Feedback Software Data Visualization Embedded Analytics User Testing 88

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. We use chatbots on all the key pages of our site, including our pricing page, demo page, and even the blog you’re currently reading this article on! Check out more examples of companies using our chatbots to improve their marketing in this article or in our case studies.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Intercom, Inc.

JULY 26, 2018

Embed apps right inside your messages. Embed apps right inside a message to drive actions, engage your audience and grow your business. As a part of our launch, we’re introducing three brand new partner apps from Typeform, AskNicely and Wootric. To export your metadata into a CSV just go to the “Reports” page.

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Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 87

Embedded Analytics Analytic Tools Feedback Software Data Visualization 87

Userpilot

NOVEMBER 2, 2022

The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. In this article, we’ll discuss AI and explain why you should embrace it to increase product growth. AI is changing the way customers interact with brands. How is AI changing customer service?

Artificial Inteligence 88

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 88

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. Resource center analytics. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. Detractors (0-6) : Unhappy customers who may damage your brand’s reputation through negative feedback. CSAT surveys.

User Friction 88

User Friction Customer Communications Analytic Tools Feedback Software 88

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 86

Feedback Software Customer Experience Analytic Tools Embedded Analytics 86

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. Offer proactive support to provide excellent customer service.

Data Visualization 83

Data Visualization Reporting Tools Customer Experience Customer Feedback 83

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 80

Feedback Software Analytic Tools Reporting Tools Data Visualization 80

Userpilot

JULY 29, 2024

Personalized and engaging experiences not only help customers achieve value faster but also build trust with the brand and ultimately lead to customer loyalty. Reduce churn : CSM software helps businesses keep track of customer health scores and quickly spot customers at risk of churn. Userpilot’s analytics dashboard.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

AUGUST 30, 2024

Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Track user behavior inside the app using an analytics tool. Delve into your customer service interactions. Google Analytics – bets for collecting website data.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Embedded Analytics 88

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. On-demand, self-serve resource center. User segmentation.

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Education 91

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. Increased functionality in Survey reports for better data analysis. The ability to expose A/B testing variant reports.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

DECEMBER 6, 2022

This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. Keep brand consistency across all communications with users.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Customer Experience 81

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Offer self-service support options. Important steps to digitize your customer experience.

Customer Experience 81

Customer Experience User Testing Customer Feedback Embedded Analytics 81

Userpilot

MAY 8, 2024

If you’re in such a tight spot or want to prevent getting there, this article can help. It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Deliver exceptional customer support using AI and self-service resources. And it’ll be increasingly harder to acquire new ones.

Data Visualization 86

Data Visualization User Testing Customer Feedback Analytic Tools 86

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Research Software 76

Userpilot

DECEMBER 31, 2024

Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. An in-app resource center is crucial to delivering a top-notch self-serve experience. moment faster.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Establish a strong brand reputation.

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Embedded Analytics Customer Experience Customer Satisfaction Software Review 77

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 85

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 85

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Offer self-service options. Synthesia’s integration with Userpilot.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 86

Customer Experience B2B User Testing Customer Feedback 86

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Surfer.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. What are the best practices for success?

Feedback Software 86

Feedback Software Analytic Tools B2B Embedded Analytics 86

Userpilot

JANUARY 16, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91