UX Planet

DECEMBER 25, 2024

Dont get me wrong; some brands get it and appreciate the behavioural impact of UX and how it can influence meaningful conversion. UX debt is the hidden cost that builds up when UX issues are ignored, leading to poor customer satisfaction, higher development costs, and eventually a loss insales. Enjoyed this?

UX 105

UX Feedback Software Customer Experience Customer Feedback 105

Userpilot

JUNE 28, 2023

When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty. To get your customers to talk, however, you must ask the right questions in the right manner. Market research feedback questions are extremely useful in this regard.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. .”

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Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. This article will help reduce such churn by refining your product management and UX analysis approach.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

UX Planet

MAY 29, 2024

This room-based filter in particular offer several benefits on multiple levels, for example, User experience: By introducing room-based filter, it improves user’s navigating experience by ensuring users are presented with items that are relevant to their current context.

Information 98

Information Branding Positioning Research Software 98

Userpilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. This article will cover 14 metrics to help you achieve just that. Most apps experience 89.3%-98.7%

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Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). In this article, we will mainly focus on how AI-driven UX has impacted and will continue to influence the modern business world. No one can denythat.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Where do you start?

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Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Address common stumbling blocks.

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UX Planet

FEBRUARY 5, 2025

Transforming Rumi Cosmetiques: A Success Story in eCommerce Conversion and User Experience In the bustling, competitive world of eCommerce, standing out is crucial, but converting those eye-catching moments into actual sales is the real magic. Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. So where should you begin?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

APRIL 10, 2024

How do you keep hold of your customers? Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Intercom, Inc.

NOVEMBER 17, 2021

Make it easier to self-serve with Articles in the Messenger. Customer feedback: Hello! Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? With an expanded window, it’s easier than ever to read articles in the Messenger.

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Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Instead of waiting for customers to ask for help, Enjoy preempts that with at-home support. 54% of consumers will try a new brand for a better service experience.

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Reporting Tools User Testing Research Software Customer Experience 216

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Increase user satisfaction. Churn rate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process. What is customer research in SaaS? For example, 71% of customers now expect far more personalization than before.

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Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. shift in customer loyalty.

User Testing 105

User Testing Product Research Data Visualization Customer Experience 105

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example.

Product Research 222

Product Research Customer Experience User Testing Analytic Tools 222

Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Sentiment analysis.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

JULY 8, 2024

The article explores 20 major touchpoints in a SaaS product journey. And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JULY 9, 2024

What is a customer experience management strategy? These are some of the questions this article covers, so if you’re after the answers, you’re in the right place! We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product.

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Chat with us” module that grants access to customer support. Onboarding checklist.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

The Product Coalition

JULY 29, 2022

Yes, that is what we are going to do in this article. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article. The first thing one needs to understand is that ML is one of the many subsets of AI.

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Userpilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. Usability vs. User Experience (UX). Ready to dive in? Book the demo to see how.

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User Testing Customer Experience Customer Feedback Product Research 98

UX Planet

SEPTEMBER 22, 2024

As designers, whether in content or UX, it’s our job to capture attention quickly and ensure the site structure is intuitive, aligns with your brand and effectively tells your story. Why site architecture matters When designing a website, it’s easy to focus on visuals, content, and branding. Check out my other articles on design.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. FAQs : A collection of answers to the most frequently asked questions. Jira’s resource center.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Learn how top product and marketing leaders from brands such as VISA, Spotify, Care.com, and Investing.com approach digital transformation by understanding customer emotion, investing in mobile, staying agile, and more.

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Userpilot

JULY 17, 2023

Modern customers are savvy and have high expectations. This article shows you 10 solid strategies customer service representatives can follow to keep customers satisfied and increase your loyalty and retention rates. The key is to build a robust center that houses every vital info new and existing customers might need.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Feedback Software 98

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. For example, when customers close a conversation or use a specific feature, you can check in to see how they feel.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Sequent Learning

OCTOBER 29, 2024

In this article, we’ll explore the essential considerations for discontinuing products, the value of platform strategies, and the roles of different team structures in driving product success. Declining trends in these areas can indicate that the product may no longer meet customer needs or deliver sufficient business value.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

Userpilot

JULY 29, 2024

In this article, we’ve outlined an extensive list to help inform your product strategy. The Kano model helps prioritize features based on user satisfaction and the effort required. It involves making your product so valuable to users that it sells itself. Designing custom illustrations for brand-building.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)? How to identify NPS passives?

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98

Userpilot

NOVEMBER 8, 2022

This article is focused on product marketing OKRs and how they help product teams drive adoption. You can use MAU, DAU, and WAU to measure active users in a given period. Increase user satisfaction. HubSpot’s user satisfaction survey. Build brand awareness. Increase satisfied customers by 2x.

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Onboarding KPIs Product Marketing Marketing Data Visualization 105