Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Userpilot is the best in-app customer engagement solution for web apps. Whatfix is the best employee engagement platform.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Reporting Tools 87

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 83

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 83

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Yogi Berra.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Customer Experience 91

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 95

Data Visualization Analytic Tools Customer Experience Feedback Software 95

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Experience 80

UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. You attract more people and build a loyal customerbase.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 82

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 82

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. What is user friction?

Customer Experience 85

Customer Experience User Friction User Testing Customer Feedback 85

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 88

Feedback Software Analytic Tools Product Research Data Visualization 88

bpma ProductHub

JUNE 12, 2017

Erin McHugh Saif showed us how she used analytics and customer insights to help her tackle a large-scale business problem at TIBCO Spotfire and Sooyoung Kim shared how Rue La La is using Riskiest Assumption Testing to rapidly test ideas with zero engineering effort. She is also involved with user experience design and product marketing.

Analytic Tools 199

Analytic Tools User Testing Customer Experience Feedback Software 199

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? What tools and techniques can you use to implement it? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. For example, in-app guidance or self-help. What is user adoption?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Feedback 96

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Unlike the typical customer onboarding process in banking, digital onboarding leverages technology to improve efficiency and enhance customer experience.

Analytic Tools 87

Analytic Tools Feedback Software Banking Data Visualization 87

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 85

Data Visualization User Testing Customer Experience User Experience 85

Userpilot

JANUARY 9, 2023

Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. The main difference between onboarding on mobile and doing it for web apps. Practical tips and examples of onboarding designed by some top SaaS brands. Onboarding screens are extremely common in SaaS.

Customer Experience 82

Customer Experience Analytic Tools Research Software Data Visualization 82

bpma ProductHub

JUNE 12, 2017

In June, Boston Women in Product will host a workshop on conducting user interviews , led by Kevin Chang, a product designer at Pivotal Labs. To give you a sneak peek at the content, here are a few tips from Kevin and other Boston-area product professionals: Craft an interview story as part of your pre-interview preparation.

Workshop 186

Workshop User Testing Customer Experience Research Software 186

Reveal

DECEMBER 6, 2023

Reveal Embedded Analytics In the dynamic world of data analytics, the demand for comprehensive and integrated solutions has reached unprecedented levels. In response to this pressing need, OEM analytics has emerged as a pivotal force in reshaping how businesses harness and interpret their data. What Is OEM Analytics?

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software User Testing 65

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. What’s your primary tip in this situation? Hope: In this case, we’re very solution-oriented. It’s true that discovery takes time. Teresa Torres: Hi, everyone.

Product Research 269

Product Research Customer Experience Data Visualization User Testing 269

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 70

Customer Experience Data Visualization User Experience Analytic Tools 70

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

Analytic Tools 89

Analytic Tools Feedback Software UX Data Visualization 89

Userpilot

AUGUST 14, 2024

– Technographic —preferred device and operating system. – Improving satisfaction among existing customers by adding in-app communication. Customer segmentation software recommendations: 1. Userpilot to build personalized user experiences and track segment performance. Event analytics in Userpilot.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Reporting Tools 77

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Thanks to dogfooding, companies increase their chances of delivering a positive user experience right off the bat. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 79

Feedback Software Analytic Tools Research Software Reporting Tools 79

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

APRIL 29, 2024

What goes into creating a solid SaaS business model? Using the right SaaS design principles can help you build a product that offers value to users. That, in turn, can help drive user engagement and product adoption. Providing easy website navigation for new visitors helps convert them into free trial users.

Feedback Software 81

Feedback Software Research Software Analytic Tools Customer Experience 81

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. Drop your existing feedback tool. I recommend dropping your existing website feedback tool. 8 Tips on managing feedback. Set up a browser-based user feedback tool. Make your feedback tool as intuitive as it can be.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JUNE 11, 2024

Looking for ways to improve your SaaS onboarding experience? We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. You can utilize walkthroughs for in-app guidance on both web apps and mobile apps. Key takeaways for you.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 78

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead instead of leaving your app. Your users have.

Analytic Tools 113

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 113

Userpilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Analytic Tools 85

Analytic Tools Research Software Feedback Software Books 85

Indicative

JUNE 11, 2020

Tips to get more done in less time. Here are some workflow tips to help you operate more productively. If someone gets distracted or needs to switch between activities, they may lose momentum, experience friction, or take longer to get their work done. How customer analytics can help. Minimize context switching.

Data Visualization 131

Data Visualization Customer Experience Product Research User Testing 131

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. A customer onboarding process describes all the activities required for a user to experience value from your product (whether they’re new customers or experienced users trying out a new feature).

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs Research Software 85

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Want to take product management to the next level?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Product Research 97

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Visualization 80

Data Visualization Analytic Tools Research Software Feedback Software 80

Userpilot

JUNE 10, 2024

TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include: User-Centered Design. Aesthetics.

Customer Experience 73

Customer Experience User Testing User Experience Customer Feedback 73

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Customer Experience 93

Userpilot

AUGUST 30, 2024

When implemented well, it can help you attract customers, improve in-app engagement , and drive long-term retention. Tips to improve your product marketing strategies: Identify your target audience and buyer personas. Clearly communicate your USP to potential users. Promote new features with in-app ads to upsell users.

Advertising 81

Advertising Analytic Tools Research Software Data Visualization 81

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83