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Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. It covers key topics, such as: Defining UX analytics.
The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Its not the exclusive domain of productmanagers. I started my career as a software engineer. Discovery is a team sport.
Start by creating onboarding flows that are as unique as your users. Focus your attention on their painpoints , needs, and desires. Use welcome surveys to identify users’ jobs to be done and use cases. Determine user roles to tailor their experiences. Finally, recreate the relevant path for new users.
When Jane, a seasoned productmanager, started her new role at a fast-growing SaaS company, she was ready to make an impact. Advanced Tactics: Stakeholder Mapping: Use tools like the Stakeholder Alignment Blueprint (available on jonihoadley.com) to identify key goals and concerns. Click here to download.
This is largely caused due to not researching enough around the market you are building for understanding the target audience and spending enough time with your customers to build empathy for them and understand their painpoints. How Products Fail Without Customer Empathy. First Principles of customer empathy.
The problem with asking people to explain the processes and painpoints they have within the B2B space is that, at its most basic, you’re asking someone how they do their job and people are a little too used to talking about this to think about it creatively without prompting. System two – slow, effortful and conscious thinking.
As you might know, session replay tools track every click, scroll, and hiccup from your usersjust as if you were watching through their eyes. They allow you to close the gap between your analytics data and the feedback you get from users. But with so many session replay tools, which ones are worth your time and money?
How productmanagers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Summary of some concepts discussed for productmanagers. [3:18]
High churn rates and dissatisfied customers. Productanalyticstools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Here’s a guide on how to use these tools. Table of Contents What Are ProductAnalyticsTools?
Heap is one of multiple analyticstools that offers session replay functionality. I will show you how it works, discuss its main capabilities and limitations, and suggest an alternative session recording tool to consider. Heap automatically captures all these events during the user session. Adoption platforms ( Appcues ).
Reveal Embedded Analytics For product owners, leveraging data is not just an advantageits a necessity. Productanalytics empowers you to understand gaps in your offering and how users engage with your product. Both embedded analytics and productanalytics are designed to help product owners in diverse ways.
What are the best productanalyticstools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. As a very advanced tool with high levels of customization, it may be difficult to set up.
Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. In this round-up, I cover 21 of the best product feedback softwaresolutions. Free trial?
User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. On top of that, Userpilot also offers in-app engagement tools you can use to act on the collected data.
When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, painpoints, and desires (AKA opportunities).
What productmanagers need to know about the Targeted Innovation Process Watch on YouTube TLDR The Targeted Innovation Process is a practical framework that helps productmanagers drive innovation in their organizations. It’s about turning those ideas into tangible benefits for customers and the company.
Tracking cross-platformanalytics is essential for product teams to see a complete view of customer behavior. TL;DR Cross-platformanalytics is the activity of tracking and analyzing user behavior across multiple platforms or devices. What is cross-platformanalytics?
It takes a fair bit of effort and time to keep up with the constant innovation in the productmanagementsoftware space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.
Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one painpoint.
A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. Gathering customer feedback is crucial for creating successful products.
This includes the SaaS industry too. From marketing to productmanagement and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use.
Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. Best segmentation and analyticstools. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences.
Have you ever launched a feature only to see users drop off unexpectedly? Traditional analytics might reveal what happened, but not why. Real user monitoring (RUM) bridges that gap by tracking every click, scroll, and frustration signalsuch as rage clicks or slow load timesallowing you to identify where users struggle.
How can productanalytics help productmanagers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Book the demo!
How productmanagers can promote human-centered design I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.
“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For productmanagers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.
How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?
With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a productmanagementsystem that incorporates customer feedback and insights to help product teams build better products.
In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – ProductManager.
We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.
I have been using standalone session replay tools for quite a long time. They record and replay user sessions to help productmanagers like myself identify issues and understand how people interact with their products. I watched session recordings, analyzed user behavior, and tried to understand it all.
Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.
Funnel analysis examples can help productmanagers find the missing puzzle pieces to improve user journeys. From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Discover the critical stages of each funnel and tools that help you gather actionable insights.
As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge managementsystem can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.
What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?
Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.
For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. You can find them here.
How do you leverage productanalytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Productanalytics marketing automation involves using productanalytics to track product usage and customer behavior to develop automated marketing experiences.
How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.
As a SaaS professional, you’ve probably asked yourself, “What’s tech productmanagement?” and wondered how it’s different from traditional productmanagement. This guide takes a deep dive into the world of technical productmanagement , showing you how to become one of these in-demand professionals.
If you really want to build a product your users love, removing userfriction entirely is not the answer. If frictionpoints were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.
How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services productmanager, you’ll know that crafting an effective fintech app onboarding process is no small feat.
If there’s one critical skill for productmanagers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from.
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