Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

MARCH 18, 2021

I work with a cross-functional team that includes product managers, engineers, and also partners from research and analytics on different customer problems like conversation topics. Once the solution is released, we again rely on feedback and data to see whether we solved their problem. What does success look like? Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Messages that Matter

JULY 11, 2024

Messages that Matter Messages that Matter Assessment explains how BI vendors can easily solve the problem By Lawson Abinanti, Messages that Matter For the 10th year in a row, lack of differentiation permeates the Business Intelligence & Analytics market which made me imagine why and how to solve the problem. What is a position?

Differentiation 52

Differentiation Analytic Tools Data Visualization Research Software 52

ProductBoard

APRIL 9, 2016

With modern web technologies, it’s easier than ever to collaborate with others from all around the world. Some people are more analytical and data oriented, while others are more artistic and driven by feelings and emotions. Tips Reject “us vs. them”  — There’s a flipside to the positive human tendency of forming communities.

Technical Review 40

Technical Review Analytic Tools Customer Experience Engineering 40