The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 139

Feedback Software Customer Feedback User Testing Data Visualization 139

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements.

Analytic Tools 108

Analytic Tools Feedback Software Systems Review Data Visualization 108

Userpilot

SEPTEMBER 28, 2023

High churn rates and dissatisfied customers. Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Here’s a guide on how to use these tools. Table of Contents What Are Product Analytics Tools?

User Friction 83

User Friction Analytic Tools Data Visualization Feedback Software 83

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 111

Feedback Software Analytic Tools Customer Feedback Customer Experience 111

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Discover the critical stages of each funnel and tools that help you gather actionable insights. Identify friction areas. Map out each stage in the customer journey. What are their pain points?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Product Talk

JUNE 15, 2022

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery. Tweet This. Tweet This.

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Customer Feedback Data Visualization User Friction Product Research 243

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Userpilot

APRIL 30, 2024

Customer progress tracking can help you understand how customers make progress with your product. Based on such product analytics , you can further improve your product offerings and drive growth. Use product flows to monitor user interactions linked to certain progress levels. What is customer progress tracking?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Are you looking to map your customer journey for marketing automation purposes?

Analytic Tools 75

Analytic Tools Feedback Software Research Software Reporting Tools 75

Alchemer Mobile

AUGUST 19, 2024

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

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Product Research User Testing Customer Feedback User Friction 172

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. What is customer feedback software?

Feedback Software 17

Feedback Software Customer Feedback Data Visualization Analytic Tools 17

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Research Software 88

Research Software Data Visualization User Testing Analytic Tools 88

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Identify friction and remove it.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 88

Analytic Tools Feedback Software Research Software User Testing 88

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JULY 29, 2024

Understanding how to identify customer pain points and struggles is the cornerstone of creating a painless customer experience and a loyal customer base. The reason is simple – struggling customers hold the key to sustained product growth. There are different types of pain points.

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User Friction Feedback Software Analytic Tools Data Visualization 69

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 77

Feedback Software Analytic Tools Research Software Data Visualization 77

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Value-based growth is a strategy with customer value as the main growth driver.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

APRIL 16, 2024

It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. But how do you track and analyze end-user behavior? TL;DR End-user behavior monitoring involves observing how users engage with a product.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

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User Testing Customer Experience Customer Feedback User Friction 192

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Reporting Tools 84

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 73

Feedback Software Analytic Tools Customer Feedback Customer Experience 73

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Reporting Tools 78

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 77

Analytic Tools Feedback Software User Testing Customer Feedback 77

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. User emotions.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

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Analytic Tools Feedback Software Research Software Product Strategy 90

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. How do we know when a pain point is worth pursuing?

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Product Research User Testing Research Software Data Visualization 283

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? What tools and techniques can you use to implement it? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. To build your strategy, use a user adoption strategy template.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Alchemer Mobile

AUGUST 26, 2024

“The aim of marketing is to know and understand the customer so well that the product or service fits them and sells itself.” – Peter Drucker, founder of Drucker Institute For marketers, success depends heavily on a deep understanding of their target audience. What additional content or promotions are customers eager for?

User Testing 113

User Testing Customer Feedback Feedback Software Customer Experience 113

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. There are several UX audit tools to consider when looking for options. SMART goal-setting framework.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Use survey analytics to visualize your feedback data and observe trends in it.

Feedback Software 71

Feedback Software User Testing Analytic Tools Customer Feedback 71