Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

JULY 29, 2024

Understanding how to identify customer pain points and struggles is the cornerstone of creating a painless customer experience and a loyal customer base. The reason is simple – struggling customers hold the key to sustained product growth. There are different types of pain points.

User Friction 98

User Friction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 22, 2023

Tracking cross-platform analytics is essential for product teams to see a complete view of customer behavior. TL;DR Cross-platform analytics is the activity of tracking and analyzing user behavior across multiple platforms or devices. What is cross-platform analytics?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 27, 2024

Session recordings are digital recordings of user interactions with a website or app. They track every user action, from clicks and scrolls to page transitions and mouse movements, to recreate a complete user journey. When you watch a session replay, it looks like a video recording of the user’s screen.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Are you looking to map your customer journey for marketing automation purposes?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. On top of that, Userpilot also offers in-app engagement tools you can use to act on the collected data.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 30, 2024

Customer progress tracking can help you understand how customers make progress with your product. Based on such product analytics , you can further improve your product offerings and drive growth. Use product flows to monitor user interactions linked to certain progress levels. What is customer progress tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. Best segmentation and analytics tools. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. We finish with an overview of product analytics tools that your team can benefit from. Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MARCH 21, 2025

Optimizing a mobile app isnt just about fixing crashes or improving load times. The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. What is mobile app optimization?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. Identify friction and remove it.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 13, 2025

Looking for the perfect session replay platform but feeling lost in the sea of options? With solutions ranging from simple recording tools to full-featured analytics platforms, the big question is whether to choose a standalone tool or an all-in-one solution. You’re not alone.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). What is app engagement?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? According to a research study by Zendesk, 52% of customers will defect to competitors after having a single bad experience. Therefore, meeting customer expectations with each experience with your product is crucial.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Experience 96

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

MARCH 4, 2025

Have you ever launched a feature only to see users drop off unexpectedly? Traditional analytics might reveal what happened, but not why. Real user monitoring (RUM) bridges that gap by tracking every click, scroll, and frustration signalsuch as rage clicks or slow load timesallowing you to identify where users struggle.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

JANUARY 19, 2025

I have been using standalone session replay tools for quite a long time. They record and replay user sessions to help product managers like myself identify issues and understand how people interact with their products. I watched session recordings, analyzed user behavior, and tried to understand it all. Thats when it hit me.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? We also look at: The importance of events analytics Different types of events you can track Best events analytics tools Excited? What is event analytics?

Data Visualization 95

Data Visualization Analytic Tools Events Feedback Software 95

Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Discover the critical stages of each funnel and tools that help you gather actionable insights. Identify friction areas. Map out each stage in the customer journey. What are their pain points?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Create customer journey maps to outline the challenges and expectations of your customers.

Data Visualization 102

Data Visualization Analytic Tools Customer Feedback Customer Experience 102

The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat.

Onboarding KPIs 144

Onboarding KPIs Analytic Tools Research Software Data Visualization 144

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. What is digital analytics?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Trend analysis tracks patterns and trends in user behavior, preferences, and market dynamics.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JANUARY 19, 2025

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 30, 2025

The Pendo Mobile feature is good at what it intends to do: improve the mobile app experience. While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What is customer activation?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98