Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. moment in the most direct way.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 83

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. This article explores the top behavioral analytics tools to help you choose the right one for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

Analytic Tools 88

Analytic Tools Data Visualization User Testing Reporting Tools 88

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. What is event data?

Feedback Software 76

Feedback Software Analytic Tools Data Visualization Events 76

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Product Research 86

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Using CRO analytics is one of the best ways to drive growth. How to leverage CRO analytics data to enhance conversion processes. Explore the best conversion rate optimization tools on the market.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

AUGUST 6, 2023

Introduces tools that you can use to automate your marketing processes. TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. 87% of companies either use or are planning to implement marketing automation solutions.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 63

Analytic Tools Data Visualization Feedback Software User Testing 63

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web?

Data Visualization 254

Data Visualization Analytic Tools Technical Review Reporting Tools 254

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Userpilot allows you to create a custom event funnel. Book the demo!

Data Visualization 82

Data Visualization Reporting Tools Analytic Tools Customer Experience 82

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 96

Analytic Tools Research Software Reporting Tools Customer Communications 96

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups. Use product analytics to identify your power users as they make perfect advocates.

Analytic Tools 89

Analytic Tools Feedback Software Customer Feedback Customer Experience 89

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Customer Experience 81

Userpilot

JULY 20, 2024

Learning the tools essential for the role is also essential. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Looking into tools for retention specialists?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 26, 2024

But what are the best customer experience examples in SaaS? Let’s go over 15 of the best customer experience examples from other successful SaaS companies: Userpilot’s In-App Guidance : Userpilot’s onboarding with interactive walkthroughs enhances customer satisfaction by providing tailored and responsive guidance.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Data Visualization 88

Userpilot

OCTOBER 17, 2023

Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs). Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Userpilot

SEPTEMBER 9, 2024

HubSpot gives a platform to its customers at Inbound conference. Starbucks launched the “My Idea” platform for continuous innovation and growth. Userpilot offers different features for executing a customer-led marketing strategy, such as: Event analytics to understand the customer journey.

Data Visualization 95

Data Visualization Customer Feedback Customer Experience Analytic Tools 95

Userpilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. How do you conduct user engagement analysis? What metrics you should track?

Analytic Tools 86

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 86

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. Book a demo today to learn how Userpilot can help you identify and eliminate pain points in your SaaS product.

User Friction 68

User Friction Feedback Software Analytic Tools Data Visualization 68

Userpilot

NOVEMBER 16, 2022

Thinking of using customer engagement analytics to improve customer relationships and increase user engagement? Customer engagement analytics refers to the measurement of customer data from all interactions between customers and products to evaluate the health of the consumer, identify preferences, and forecast future behavior.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Customer Feedback 91

Userpilot

JULY 31, 2024

A proactive strategy anticipates customers’ needs and creates innovative solutions, while a reactive strategy develops around customer requests. Canva, for example, developed a user-friendly, on-the-go graphic creation tool that created a whole new market. Announce product improvements in-app with Userpilot.

Analytic Tools 79

Analytic Tools Research Software Feedback Software User Testing 79

Userpilot

NOVEMBER 3, 2022

Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. This is where user behavior analytics comes in. User behavior analysis helps detect habitual patterns, find and remove friction points, and send personalized in-app messages. What is user behavior?

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Customer Feedback 83

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Data Visualization 83

Data Visualization Analytic Tools Customer Feedback Customer Experience 83

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. If so, we’ve got your back!

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. So when it comes to software products, why do we ambush users with product tours , tooltips and checklists all at the same time?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Customer Experience 82

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? Product conversion rate has more importance than most SaaS businesses give it. A good product conversion rate for a SaaS company is typically between 2% and 5%. What is product conversion in SaaS?

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization User Testing 90

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use. The result?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Recommend solutions to improve customer experience : By understanding customer pain points, they can propose improvements to products, services, or support processes. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mixpanel

MAY 31, 2024

There are many views and hopes when it comes to self-serve analytics—or a broad description of tools and processes that let non-technical team members get data insights for themselves. While dashboards like these can be essential assets, they aren’t necessarily going as far as enabling true self-serve analytics.

Data Visualization 40

Data Visualization Analytic Tools Events Reporting Tools 40

Userpilot

DECEMBER 23, 2023

TL;DR New user retention refers to how many new users return to use the product again. A good user retention rate for a SaaS product is 90-97%. Contextual in-app messages are designed to introduce features to users exactly when they need them. Retention refers to your ability to keep new users. Book the demo!

Analytic Tools 78

Analytic Tools User Testing Feedback Software Customer Experience 78

Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? Next, use your product knowledge and analytics tools to identify the main touchpoints. Use quantitative and qualitative data from analytics, surveys, interviews, and usability testing. Different user journey map types. User journey stages. Ready to dive in?

User Testing 91

User Testing Data Visualization Customer Feedback Customer Experience 91

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. Gamification comes in many forms: you use a modal with a celebratory message, animations, badges, or more.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85