Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Product Research 80

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points.

Onboarding KPIs 71

Onboarding KPIs Analytic Tools Embedded Analytics Data Visualization 71

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. Why is customer intimacy important?

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

Analytic Tools 83

Analytic Tools Research Software Feedback Software Data Visualization 83

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. Why is a customer onboarding specialist important in SaaS? Assist with best practices and tips.

Feedback Software 79

Feedback Software Analytic Tools Data Visualization Reporting Tools 79

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 81

Feedback Software Analytic Tools Onboarding KPIs User Testing 81

Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Capture their thoughts with in-app microsurveys. Successful customer onboarding results in a smoother adoption Giving users helpful tips as they walk through your product reduces friction and encourages engagement.

Onboarding KPIs 90

Onboarding KPIs Customer Experience User Testing Customer Feedback 90

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Jake is furious.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

MAY 7, 2020

A major part of building a successful SaaS product is educating your users , and making sure they know how to get the most value from it. It enables you to share how-to’s, best practices, and troubleshooting tips with your users, from inside your product. A help center widget is one of the most effective ways of doing that.

Analytic Tools 59

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 59

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. Step 4: (Option 2) Use a tool to build a user feedback survey with no code. What is a user feedback survey? Conclusion.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Product Research 73

Product Research Data Visualization Feedback Software Analytic Tools 73

Userpilot

JULY 20, 2023

Drive customer success with contextual in-app guidance. Provide proactive customer service. Reducing customer churn rate with Userpilot: Monitor in-app user behavior to predict churn. Gather insights from churned customers with in-app surveys. Building in-app CSAT survey with Userpilot. What is customer churn?

Customer Experience 76

Customer Experience Feedback Software Analytic Tools Data Visualization 76

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. To collect quantitative data, you use closed-ended survey questions and analytics tools to track user actions.

Data Visualization 80

Data Visualization Analytic Tools Research Software Feedback Software 80

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Data Visualization 102

Userpilot

MAY 12, 2024

TL;DR Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. TL;DR Customer feedback is any information shared by users regarding your product or service. Product analytics such as heatmaps also reveal user sentiment. Let’s dive right in!

Feedback Software 73

Feedback Software User Testing Customer Feedback Analytic Tools 73

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging.

Data Visualization 79

Data Visualization Embedded Analytics Analytic Tools Feedback Software 79

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 81

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 81

Userpilot

APRIL 16, 2024

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. Then you’re in the right place! Let’s dive right in!

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. They enhance user onboarding.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Embedded Analytics 80

Userpilot

MARCH 16, 2024

Is Appcues or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

APRIL 28, 2024

Is Appcues or Whatfix the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

AUGUST 2, 2022

In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools. In-app and email surveys are equally vital to the feedback process, although the latter typically has lower response rates. You can also use your survey automation tools to push upgrades for free users.

Feedback Software 84

Feedback Software Research Software Analytic Tools Product Research 84

Userpilot

MAY 4, 2023

Interested in an in-depth comparison between UserGuiding, Usetiful, and Userpilot for your SaaS? This article shares how each tool compares to user onboarding , product adoption, and user feedback. We also go over each tool’s pricing, reviews, and pros, and cons to help you make a confident decision. Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 12, 2023

Looking for a good proactive customer service tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for proactive customer service on review sites, but they don’t make the choice any easier. Let’s compare them!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. User retention tools – Analytics.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

Userpilot

MAY 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. What is Walkme best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your proactive customer service needs. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 27, 2023

Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. So we decided to write a more in-depth comparison of the three tools. Since Walkme is mainly used for employee onboarding, it’s not the best choice if you are looking for tools that help onboard your new users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 18, 2023

Choosing the ideal product growth platform for your SaaS business can be a daunting task. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52