Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Allow video tutorials to run in-app instead of sending users to third-party platforms.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Embedded Analytics 81

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

UX Planet

DECEMBER 6, 2024

How do you create an experience that captivates users and enhances their learning journey? How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Features like interactive quizzes, gamification, and visual aids can reinforce concepts and help users retain information.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Read on to learn more about using technology to drive customer engagement and retention. Customer engagement technology is a technological innovation that helps businesses engage customers more effectively.

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Customer Experience 93

Userpilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024.

Analytic Tools 89

Analytic Tools Data Visualization User Testing Reporting Tools 89

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Userpilot is the best in-app customer engagement solution for web apps. Whatfix is the best employee engagement platform.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Userpilot

MAY 25, 2022

A SaaS knowledge base is a collection of structured documentation that provides instant customer support. The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Incorporating different formats of educational content makes a help center more effective.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? What tools and techniques can you use to implement it? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. For example, in-app guidance or self-help. What is user adoption?

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. What is user friction?

Customer Experience 87

Customer Experience User Friction User Testing Customer Feedback 87

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. He spent a few years working in business analysis and account management while searching for a job in which he could use his unique combination of engineering, design, and analytical skills.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

JANUARY 3, 2023

Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. Three of the best customer retention software to use. Automated customer retention is creating processes and using specialized software to drive customer stickiness. Increase the number of loyal users. Customer lifetime value.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. And they said, “An iOS app.” Growing a gated platform. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

eG Innovations

MARCH 9, 2023

In Oil & Gas, key geo-physical modelling applications, in CFD / CAD complex numerical simulations and in VFX / Media & Entertainment design and animation apps are common. Linux VDI Monitoring – Inside View of VMs Figure 2: User Experience, HDX and Virtual Channel metrics comparable to those available for Window OSs are now available.

Customer Experience 86

Customer Experience User Experience Data Visualization Analytic Tools 86

Amplitude

SEPTEMBER 21, 2020

Awareness: When users know about your product, and you have their attention. Interest: When users start interacting with your product in a meaningful way. Desire: When users experience the value of your product and are motivated to convert. Action: When users convert. B2B SaaS Funnel Analysis.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

The Product Coalition

SEPTEMBER 24, 2024

In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. In others, though, it’s clear they’re more of a response to market demand than a well-thought-out solution. The real difference lies in whether these features address genuine user needs.

Artificial Inteligence 124

Artificial Inteligence Reporting Tools Data Visualization Research Software 124

The Product Coalition

JANUARY 27, 2024

Within the B2B ( SaaS ) sector companies diverge into two distinct types, each with unique challenges and focus areas: Product-led companies, wielding innovation as their weapon of choice, and sales-led companies, harnessing the power of charisma. Personalised demos to educate and persuade customers. For example. Where can it go wrong?

Feedback Software 135

Feedback Software Analytic Tools Onboarding KPIs B2B 135

Userpilot

AUGUST 14, 2024

– Technographic —preferred device and operating system. – Improving satisfaction among existing customers by adding in-app communication. Customer segmentation software recommendations: 1. Userpilot to build personalized user experiences and track segment performance. Get a demo.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Reporting Tools 78

Userpilot

MARCH 15, 2023

Plus, we go over the top three web activity tracking tools that make tracking easy. TLDR; User activity tracking is the process of monitoring in-app user behavior. When you track in-app product interactions, you measure how users engage with features. Complete a funnel analysis to track in-app user behavior.

Analytic Tools 84

Analytic Tools Data Visualization Customer Experience Customer Feedback 84

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

Research Software 78

Research Software Data Visualization Feedback Software Analytic Tools 78

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. Measure your progress.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? Hopstack’s differentiator is its exceptional user experience. For example, Pendo (another digital adoption platform) doesn’t have a dedicated feedback layer.

Differentiation 89

Differentiation Analytic Tools Research Software Feedback Software 89

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? A/B tests different in-app flows to optimize the customer experience.

Customer Experience 84

Customer Experience Analytic Tools Feedback Software User Testing 84

Userpilot

JUNE 11, 2024

Looking for ways to improve your SaaS onboarding experience? We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. You can utilize walkthroughs for in-app guidance on both web apps and mobile apps. Key takeaways for you.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 80

Userpilot

NOVEMBER 24, 2023

CRO tools help you do just this and amplify product-led growth in the process. Here are 12 of the best CRO tools to consider using! TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80