Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 89

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Maybe it’s “product led”. I will share my insight about the implications for the product team for both cases.

Feedback Software 135

Feedback Software Analytic Tools Onboarding KPIs B2B 135

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. Accessibility: Inclusive design embraces diverse learning styles and needs.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What are you waiting for?

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. Why do SaaS companies face challenges?

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. What is user experience (UX) in SaaS?

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This is once they are engaged with the core features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 84

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 89

Analytic Tools Research Software Data Visualization Reporting Tools 89

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? We handpicked a few of the best SaaS walkthrough examples and explained what made them great. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

APRIL 12, 2023

What tools and techniques can you use to implement it? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Analytic Tools 86

Analytic Tools Research Software Feedback Software Onboarding KPIs 86

Userpilot

MARCH 7, 2024

What metrics you should track? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. The latter is only limited to user behavior within the product.

Analytic Tools 87

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 87

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 89

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. Well, when onboarding new users, that approach is about as effective as trying to fit everyone into the same pair of pants.

User Testing 88

User Testing Customer Feedback Customer Experience Onboarding KPIs 88

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 86

Analytic Tools Feedback Software Research Software User Testing 86

Userpilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? One where you have to teach yourself how to use the product? If your users aren’t activating or adopting your product, you likely don’t have a proper customer onboarding strategy, or it’s not doing what it should.

Feedback Software 80

Feedback Software Analytic Tools Onboarding KPIs User Testing 80

Userpilot

JANUARY 3, 2023

Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. Metrics to measure the success of your automation efforts. Three of the best customer retention software to use. Automated customer retention is creating processes and using specialized software to drive customer stickiness.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

Indicative

APRIL 30, 2021

A lot gets lost in translation when we talk about analytics, and Product Analytics is no exception. We talk about how Product Analytics tools can help you build a better product, how they can help you improve UX, how they can help you better understand customers. That’s the reason analytics exist.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Userpilot

MAY 25, 2022

An effective knowledge base will: streamline the onboarding process. improve product experience. A SaaS knowledge base is a collection of structured documentation that provides instant customer support. The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success. All of which can help your product growth.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 90

Gainsight

MARCH 9, 2022

User onboarding is piling extra pressure on product leaders’ and managers’ shoulders. But there are onboarding traps that ambush product leaders as they work to perfect this critical stage of their user’s journey. Read on to learn about four common onboarding mistakes and the best ways to avoid them. Wondering how?

Onboarding KPIs 19

Onboarding KPIs Customer Experience User Testing Analytic Tools 19

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a new user activation dashboard works, look at the key metrics you need to include in it, and see how it can help you unlock ways to retain more customers.

Data Visualization 81

Data Visualization Onboarding KPIs Dashboard Customer Experience 81

Userpilot

AUGUST 16, 2021

Wondering how you can optimize user activation for your SaaS to increase your trial to paid conversion rates? User activation is one of the most important SaaS metrics for determining long-term revenue and success. What is user activation in SaaS? User activation vs. the AHA moment in SaaS. Notice how the ‘AHA!

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

JUNE 12, 2023

What is feature adoption? What tools can you use? TL;DR Feature adoption happens when users use the feature regularly to solve their problems. Feature discovery is an initial stage of feature adoption when users learn about the feature. Use product analytics to identify barriers to adoption.

Onboarding KPIs 16

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 16

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Who’s who in Product these days? And what new product growth terms made it to our dictionary? Trends to Watch In Product – Table of Contents.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. What is customer acquisition marketing?

Research Software 86

Research Software Feedback Software Analytic Tools User Testing 86

Userpilot

AUGUST 14, 2021

The customer engagement score is a metric that measures interactions between your SaaS product and its customers. It’s a user engagement metric at the core of your engagement strategy. You can use it to predict churn or identify upselling opportunities within your app. What is customer engagement in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98