Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. Pendo is the best product adoption software for mobile apps. Don’t fret!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

JANUARY 20, 2021

At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. If you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps. Embed a how-to video within your doc for a speedier lesson. Give the entire lesson. Let them scan.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. Our tool is fundamental to every stage of our product development process. We even wrote a playbook about it, and have used our own tool to help us understand what our North Star should be.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Customer Experience 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Immediately after the course, the company invested in six months of organisational product coaching with myself, Brainmates’ New Zealand Product Coach , to help embed the new product mindset. What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 165

Analytic Tools Data Visualization Feedback Software Research Software 165

Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Use content marketing and SEO to educate and attract potential users.

Feedback Software 87

Feedback Software Research Software Analytic Tools User Testing 87

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Now let’s go through 14 customer engagement tactics that you can apply in SaaS: Use welcome surveys to gather data and design a personalized onboarding experience right from the start. No SaaS business can survive without retaining customers.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 16, 2024

Is Appcues or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

APRIL 28, 2024

Is Appcues or Whatfix the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective proactive customer service tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your proactive customer service needs.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 10, 2023

Looking for a good interactive walkthroughs tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for interactive walkthroughs on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? You can provide self-service support inside the app using a resource center so that customers can quickly solve repetitive problems on their own without leaving your product.

Feedback Software 91

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 91

Userpilot

JUNE 28, 2023

With solid in-app marketing strategies, you’ll keep users engaged, help them experience your product’s value, and increase long-term retention. But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey? What is in-app marketing?

Feedback Software 82

Feedback Software Analytic Tools User Testing Product Research 82

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Business of Software Conference

FEBRUARY 10, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Isa Watson (Founder/CEO, Squad by Envested) – Making Workplaces Work For Humans from Business of Software Conference. So, I run a software company based in New York City. Unsubscribe anytime.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Amplitude

SEPTEMBER 5, 2019

For the rest of us, and as an analytics practitioner I do mean “us,” there’s the second group. Do we really need people specifically dedicated to product analytics? So yes, I’d say you need at least one person dedicated to analytics. Ok, we need a product analytics “manager”, but how should we deploy them?

Data Visualization 90

Data Visualization Embedded Analytics Analytic Tools Weak Development Team 90

Amplitude

OCTOBER 16, 2020

Attendees connected on Slack, watched live streams on social media, and gained access to educational sessions on Amplify’s new digital platform. We then heard from Justin Bauer, executive vice president of product at Amplitude, and Shadi Rostami, executive vice president of engineering at Amplitude.

Data Visualization 64

Data Visualization Embedded Analytics Onboarding KPIs Analytic Tools 64

Amplitude

OCTOBER 16, 2020

Attendees connected on Slack, watched live streams on social media, and gained access to educational sessions on Amplify’s new digital platform. We then heard from Justin Bauer, executive vice president of product at Amplitude, and Shadi Rostami, executive vice president of engineering at Amplitude.

Data Visualization 52

Data Visualization Embedded Analytics Onboarding KPIs Analytic Tools 52