Product Feedback Management for SaaS: How to Collect, Analyze, and Act On Feedback
Userpilot
JUNE 29, 2024
You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing. To analyze feedback data, first organize it well using NPS response tags and track NPS results over a time period.
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