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SaaS: 85%95%. SaaS companies typically rely on subscription models so CRR is expected to behigh. Finance and banking: 85%90%. Established customer relationships and financial product stickiness (customers typically avoid switching to other finance service) lead to high retention rates. Telecom: 75%85%. Segment customers.
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Most of our tools and processes around product/feature prioritization are heads-down analytical: RICE, opportunity trees, Kano, weighted 16-column spreadsheets, WSJF, Eisenhower, whatever. Our At least in the B2B software product world, I haven't found that to be true. Then Engineering has to support them. Most
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We track every metric, create all kinds of dashboards, and use them to inform our every move. Also, I started our solutions consulting practice when we were shifting from a transactional sale to more of a solution/enterprise cell and then led our services team for a bit before moving into this role. Lots and lots of it.
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