Userpilot

JUNE 28, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Head of user acquisition/director of marketing (8+ years) : Lead the entire user acquisition function, align strategies with business goals , and report directly to senior executives.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 15, 2024

To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! TL;DR Amplitude integrations are connections that allow businesses to sync data between Amplitude and other tools or data sources for cross-platform data collection, management, and analysis.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. Personalized customer experiences.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

AUGUST 17, 2024

Zoezi is an all-in-one platform for the wellness industry. It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support.

Data Visualization 85

Data Visualization Customer Feedback Customer Experience Analytic Tools 85

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Experience 69

Userpilot

JUNE 17, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. “Lean Analytics” equips you with data-driven decision-making through relevant metrics and tools. Looking into tools for user acquisition specialists?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

JUNE 12, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. This ensures your efforts are focused on platforms that yield the highest user engagement and conversion rates. Looking into tools for user acquisition specialists?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools Research Software 91

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. TL;DR SaaS tools are applications that users can access through an internet connection.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Research Software 77

Userpilot

JUNE 26, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. A career as a user acquisition specialist offers various opportunities for advancement in the SaaS industry. Looking into tools for user acquisition specialists?

Data Visualization 40

Data Visualization Analytic Tools Research Software Customer Experience 40

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one.

Customer Communications 81

Customer Communications Analytic Tools Feedback Software Reporting Tools 81

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. The best examples are Userpilot , Hotjar , and Google Analytics.

Analytic Tools 80

Analytic Tools Research Software Data Visualization Reporting Tools 80

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Are you looking to map your customer journey for marketing automation purposes?

Analytic Tools 74

Analytic Tools Feedback Software Research Software Reporting Tools 74

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Another source of product marketing resources is the industry reports and benchmarks.

Research Software 82

Research Software Analytic Tools Feedback Software Data Visualization 82

Alchemer Mobile

FEBRUARY 21, 2019

They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. This means that of the 25% of customers that were reached out to, 91% responded to the interaction. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Usersnap

AUGUST 31, 2019

First, it asks the user to rate the feature with a radio point system, then there’s an optional text area to leave comments and suggestions. It is interesting to see how Google plays the game of proactive customer feedback. It’s awesome and powerful for analytics, but quite frankly, that’s merely enough. Amazon Web Service.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Here’s all you must know.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them. Resource center analytics. CSAT surveys.

User Friction 89

User Friction Customer Communications Analytic Tools Feedback Software 89

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Customer Experience 81

Userpilot

AUGUST 6, 2024

No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. We also look at examples of SaaS products with excellent engagement strategies. To turn them into loyal customers. Let’s get started.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JUNE 22, 2022

Customers receive these important notifications with no way to respond or ask questions. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Intercom, Inc.

MAY 18, 2022

Let’s discuss what first-party data is, how Intercom thrives on it, and how to leverage it to support smarter customer engagement. what customers are interested in, what problems they are facing, what their needs and preferences are). Let’s take a look at some of those key functionalities: Custom Bots.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Intercom, Inc.

MAY 12, 2020

So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. And then two, design the right solution for them. Or I’m reading the research team’s report.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Gainsight

JULY 21, 2022

This presents a major challenge of operationalizing a data-driven approach to customer success. . Although some admins can support a data-driven customer success strategy on their own, many more are burdened with analysis and custom report requests. Ensures sensitive data (especially customer data) is protected.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Communications 59