Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

SEPTEMBER 30, 2024

through surveys, interviews, and other Voice of Customer research. Use analytics where possible to uncover insights into customer behaviors. Lastly, combine all this into a detailed profile, highlighting challenges and how your product can address them, like the user persona example below. SMART goal-setting framework.

Messaging 111

Messaging Research Software Analytic Tools User Testing 111

Userpilot

AUGUST 14, 2024

Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction. Value-Driven Features : Focuses on delivering features that provide clear, actionable solutions to users. In short, this product-led growth approach ensures that every design decision adds value and ease of use for customers.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

FEBRUARY 9, 2023

How can dedicated in-product communication tools help you achieve your product goals? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages. What is product communication? Ready to dive in?

Analytic Tools 98

Analytic Tools Customer Experience Product Research User Testing 98