Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started. The best part?

Reporting Tools 89

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 89

Userpilot

NOVEMBER 20, 2022

Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Capture their thoughts with in-app microsurveys.

Onboarding KPIs 90

Onboarding KPIs Customer Experience User Testing Customer Feedback 90

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 91

Analytic Tools Feedback Software Reporting Tools Education 91

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 88

Feedback Software Analytic Tools Product Research Data Visualization 88

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. User segmentation features allow you to personalize them for different user personas or cohorts.

Data Visualization 79

Data Visualization Embedded Analytics Analytic Tools Feedback Software 79

Userpilot

JUNE 7, 2024

High retention comes with higher customer lifetime value, lower acquisition costs, higher upsell/ cross-sell rates, and a more stable revenue stream overall. A good retention rate in SaaS is over 90%. 20 customer retention strategies: Use the onboarding process to help users discover new features and experience product value.

Data Visualization 52

Data Visualization User Testing Embedded Analytics Customer Experience 52