Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MAY 14, 2024

Here are 10 possible contenders for the title, covering multiple use cases, from customer engagement through analytics , customer relationship management, experimentation, and digital experience optimization. TL;DR Mixpanel integrations enable you to connect it to other tools for seamless data sync.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Feedback Software 105

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Embedded Analytics Data Visualization 97

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In addition to that, we will analyze some of the best engagement platforms available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 28, 2022

Read on to learn what they are, the best practices for creating one, and the different engagement software you can use. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Use customer self-service software for automation and speed.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

MAY 14, 2023

The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Reveal’s flexible architecture and rich APIs give you control of the features in your app, making it a seamless part of the user’s app experience. Re-imagining the interactions on Dashboards and individual visualizations in a dashboard.

Embedded Analytics 53

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 53

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. What is the dark funnel in SaaS?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

SEPTEMBER 21, 2022

Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Use a tool like Userpilot to quickly build in-app surveys or embed Typeform surveys and collect contextual product feedback. Contextual in-app surveys are great for asking short and on-point questions to customers.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. We’ll also show you tools that will simplify everything. Mention some significant obstacles you face in your professional life What do you want to achieve with [software]? Book a demo to learn more.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

AUGUST 26, 2022

You can use a variety of tools to collect in-app feedback and analyze the data: Userpilot and Usersnap are one of the best tools in the market. This supplies your SaaS with fresh data you can refer to when iterating your product. Utilize tools enabling you to tag responses and uncover recurring patterns.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center. The Pendo Resource Center is used to provide on-demand support to your users, just as every other resource center that you would implement in-app.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. Slack uses in-app microsurveys to regularly collect customer feedback. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. What is product experience in SaaS? What is product experience?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MAY 14, 2020

That’s why choosing the best customer onboarding software is a big decision. Choose the wrong tools and your onboarding won’t work. So, in a way, choosing the wrong customer onboarding software can lead to churn. To help you choose, I’ve put together this list of the best customer onboarding software and apps.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation. Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Make sure customers experience repeated value with regular updates and in-app announcements.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. How they work. Intercom survey.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Jake is furious.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. Why is customer intimacy important?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for tertiary onboarding: Introduce users to brand-new features. Capture their thoughts with in-app microsurveys. You can use modals for this. What is the customer onboarding lifecycle?

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MAY 7, 2020

A major part of building a successful SaaS product is educating your users , and making sure they know how to get the most value from it. But before we get to that, I want to briefly explain what a help center widget actually is, and why it’s such a useful part of any successful SaaS product. What is a help center widget?

Analytic Tools 88

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 88