The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. For example, consider a scenario where a B2B product manager decides to create a new marketing tool targeting marketing professionals. It also provides access to industry news. Is the product customer-centric?

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for tertiary onboarding: Introduce users to brand-new features. Capture their thoughts with in-app microsurveys. You can use modals for this. What is the customer onboarding lifecycle?

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Gainsight

OCTOBER 25, 2023

Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. You can do that by auditing your existing content and understanding the available resources to move to your learning management system (LMS) during implementation with your vendor.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

The Product Coalition

NOVEMBER 25, 2019

You’ll also be meeting people from other disciplines, like Software Development, Product Marketing , Operations, etc. Of course, that’s if you want to look at it with an analytical eye. Naturally, having a big name like Facebook, Google, Twitter etc on your resume will be a bonus. Check out our certifications here.

Analytic Tools 78

Analytic Tools Weak Development Team Naming Certifications 78

The Product Coalition

NOVEMBER 19, 2019

You’ll also be meeting people from other disciplines, like Software Development, Product Marketing , Operations, etc. Of course, that’s if you want to look at it with an analytical eye. Naturally, having a big name like Facebook, Google, Twitter etc on your resume will be a bonus. Check out our certifications here.

Analytic Tools 60

Analytic Tools Weak Development Team Naming Certifications 60

Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. Sure, you could probably afford the financial cost of building your own bespoke onboarding software, but how many customers are you going to lose in the time it takes you to figure all that out?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Enterprise 98

Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Intercom, Inc.

MAY 18, 2022

First-party data is information you collect directly from your customers, site visitors, and app users based on their actual interactions with your business across numerous touchpoints – both historical and in real time. These interactions are stored within Intercom’s customer communications platform and shared across all channels (eg.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Celebrate important milestones and motivate customers to engage with certificates, badges, or fun characters.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

The Product HQ

JUNE 1, 2024

Leadership Skills Roadmaps are not the ultimate solution for all problems. Enroll in our top-rated product management certification course to do just that: 2. Prototyping Prototyping is the major design verification step in the software development process. Start by browsing relevant forums and social media platforms.

User Testing 52

User Testing Product Research Product Management Product Manager 52

The Product HQ

JUNE 10, 2024

His prior experience has helped him become a tech-savvy, detail-oriented, and analytic-heavy product manager. Over the years, Mark has gathered experience in data, analytics, engineering, entrepreneurship, conversion optimization, internet marketing, product thinking, and UX. You can check out his PM portfolio here.

Data Visualization 52

Data Visualization Analytic Tools Research Software Product Management 52