Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. For example, customer service reps may use CRM software to keep track of customer complaints or inquiries and manage customer support tickets.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. Why is customer intimacy important?

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

JULY 15, 2022

Unfortunately, traditional marketing and sales funnels aren’t enough. The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. What is the dark funnel in SaaS? Not all touchpoints can be tracked by analytics. The Dark Iceberg.

Analytic Tools 83

Analytic Tools Research Software Feedback Software Data Visualization 83

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. Trigger an in-app survey to collect user feedback. Userpilot is a product growth tool that helps you collect key customer behavior data to power your Kano analysis. In this article, we cover: A brief history of the Kano model.

Customer Satisfaction 86

Customer Satisfaction User Testing Customer Experience Customer Feedback 86

The Product Coalition

JUNE 30, 2021

The video-on-demand platform, since its inception in 2004, has catered to many in the creative market. From hosting videos, organization, and distribution, Vimeo VOD has helped many content creators, mainly in the B2C sector, to upload and embed their content. If yes, you’ve definitely heard of Vimeo at some point.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. Pendo is the best product adoption software for mobile apps. Don’t fret!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 15, 2024

It uses the product as a sales tool to increase upgrades and customer lifetime value. Usually, he works with B2B companies that have already achieved product-market fit and are looking to scale their operations. Product-led sales motions Product-led sales (PLS) is a strategy that leverages product analytics to drive sales.

Customer Experience 83

Customer Experience User Testing Data Visualization Analytic Tools 83

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. An analyst or analytics engineer is responsible for modeling the data and will care about its structure, and you might have several teams responsible for building reports and analysing the data in several tools (e.g.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. What is B2B customer experience?

Customer Experience 86

Customer Experience B2B User Testing Customer Feedback 86

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer experience tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Interested?

Feedback Software 82

Feedback Software Research Software Analytic Tools User Testing 82

Userpilot

FEBRUARY 25, 2024

Looking for an effective proactive customer service tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your proactive customer service needs.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 28, 2023

With solid in-app marketing strategies, you’ll keep users engaged, help them experience your product’s value, and increase long-term retention. But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey? What is in-app marketing?

Feedback Software 80

Feedback Software Analytic Tools User Testing Product Research 80

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Localize product experiences for different markets to increase inclusivity and usability. Anticipate future customer needs and work proactively to find solutions.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

JUNE 20, 2023

But what exactly is an onboarding time, and how do you improve it for your SaaS? TL;DR The customer onboarding time is the amount of time it takes SaaS companies to educate and turn new users into regular customers. Your customers come to the tool hoping it can solve their problems. This article answers your questions.

Customer Experience 84

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 84

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. What is SurveyMonkey?

Data Visualization 82

Data Visualization Embedded Analytics Analytic Tools Feedback Software 82

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. We also share a few tools that can help you harness the power of AI to offer a better customer experience.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. Tooltips are small in-app patterns that can be used in interactive walkthroughs or independently to guide users and help them discover features.

Onboarding KPIs 95

Onboarding KPIs User Testing Customer Experience Customer Feedback 95

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. Measuring user engagement is extremely important for any SaaS that desires to grow because it improves customer retention, brings more data, makes product development easier, and feeds product growth.

User Testing 80

User Testing Product Research Customer Experience Feedback Software 80

Userzoom

NOVEMBER 6, 2019

I wanna, first of all, thank Tom and the whole marketing team for putting this show together, can we get a round of applause for them? Is through an app or through a laptop or whatever, right? I just look at the app and I look at the tracking number. In the meantime, take it away, Alfonso… ?. Hello, guys, how are you?

Research Software 68

Research Software User Testing Product Research UX 68