Intercom, Inc.

FEBRUARY 4, 2020

This will more easily allow our customers to transform their data into valuable performance reports and business insights. We often talk about our mission of making internet business personal – how we want to help companies foster better relationships with their customers through powerful, thoughtful technology. Usable: Easy to use.

Data Visualization 231

Data Visualization Customer Experience Customer Feedback Reporting Tools 231

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Research Software 91

Intercom, Inc.

MAY 4, 2022

As omnichannel experiences become more important to consumers and CX becomes a key differentiating factor for businesses, our product team has made it their mission to increase those capabilities within the Intercom platform. Increase article click-through-rates with improved reporting. Get to grips with your Article Reporting here.

Reporting Tools 205

Reporting Tools Data Visualization Feedback Software User Testing 205

The Product Coalition

MARCH 11, 2021

Quality assurance supports software companies to meet their client demands and expectations. And also is a way of preventing errors and defect bugs in the software development process. This testing phase is critical that allows the software development company to move on to the next lifecycle stages.

Software Development 179

Software Development Software Developers Reporting Tools Feedback Software 179

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Research Software 97

Alchemer Mobile

FEBRUARY 6, 2024

LOUISVILLE, COLORADO, February 6, 2024 : Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. and/or its affiliates in the U.S. and/or its affiliates in the U.S.

Reporting Tools 100

Reporting Tools Research Software Feedback Software User Testing 100

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Alchemer Mobile

JUNE 15, 2024

Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. Aberdeen also reports using AI across key business activities leads to 81% greater decreases in service costs and more than five times growth in annual company revenue.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Userpilot

JUNE 29, 2024

Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. TL;DR The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house (build) or purchase it from an external provider (buy). Greater data security.

Analytic Tools 98

Analytic Tools Data Visualization Reporting Tools Research Software 98

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. These are planning, analysis, design, development, testing, implementation, and maintenance. Choose communication channels, reporting plans, etc. It covers planning, estimating, and scheduling.

Feedback Software 135

Feedback Software Reporting Tools Software Development Software Developers 135

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Reporting Tools 91

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. ChurnZero.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Reporting Tools 100

Alchemer Mobile

DECEMBER 8, 2022

In fact, we’d go so far as to recommend against using this strategy to superficially inflate your Love Percent because it really defeats the purpose of the tool. Finding #1: Travel app customers report loving their app experience the most in the spring and the least in the winter. Travel industry customer sentiment findings.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Piyanka Jain

SEPTEMBER 18, 2020

Data can be a powerful tool if you know how to put it to work! For the past decade, in nearly every conference, the #1 problem cited by analysts and their managers has been the same: their team built the best possible model (read: analysis, dashboard, report, predictive model) but people are not using it.

Data Visualization 195

Data Visualization Customer Feedback Reporting Tools Analytic Tools 195

Alchemer Mobile

JUNE 14, 2023

This new addition to the Alchemer Mobile product is a direct response to customer feedback, bringing forth a host of powerful new capabilities, including, seamless integration of real-time metrics and raw data into your reporting and business intelligence (BI) tools of choice and complete API key management with enhanced security.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Reporting Tools 95

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. And that’s why the customer experience software solutions you choose matter greatly. But what are they all about, and which ones should you choose for your SaaS platform? Here’s all you must know.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Research Software 97

Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Userpilot is the best in-app customer engagement solution for web apps. Pendo is the best customer engagement tool for mobile apps.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. Still, you may be unsure where to begin. Examples include SEMrush and Moz.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Reporting Tools 86

Userpilot

JULY 14, 2024

Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. Let’s get started.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Research Software 88

Userpilot

FEBRUARY 19, 2024

You may have heard a horror story about a business not using impact analysis. This could be avoided with the use of impact analysis. TL;DR Impact analysis evaluates the potential consequences of changes in a project, system, or process to inform decision-making and preparation. Whatever it is, it’s not good.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 101

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 101

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 125

Data Visualization Reporting Tools Feedback Software Customer Feedback 125

Userpilot

JUNE 2, 2024

However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered. In this article, we’ll take you through a list of the top customer intelligence tools. Book a demo now to see it in action.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. That’s where CSM tools come in, to proactively manage all of the above and more. Best customer success software for startups and small companies. Defining a customer success tool and other FAQs.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. Let’s say in this case, the digital product is a report. When a stakeholder requests a report, whether they tell you this or not, they made the request so they can get something done. Finalize report and launch.

Data Visualization 117

Data Visualization Reporting Tools Systems Review Software Review 117

The Product Coalition

SEPTEMBER 8, 2022

We need to know what job they are doing, what problem they are solving, and what words they use to describe those things… before they know that the solution is out there. There are great tools for product managers to assist with this. Here are 5 tools for SEO and analytics that are easy to use. ahrefs I absolutely love ahrefs.

Analytic Tools 134

Analytic Tools Reporting Tools Data Visualization Research Software 134

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. What exactly is intelligence analysis? DarkBlue is also not the type of tool you use every day.

Data Visualization 288

Data Visualization Analytic Tools Reporting Tools Technical Review 288

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.

Consulting 156

Consulting Reporting Tools Engineering Research Software 156

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118