Gainsight

FEBRUARY 15, 2024

The Art of Customer Education: Appointing the Right Leader Former White House Chief of Staff Erskine Bowles once said, “Leadership is the key to 99% of all successful efforts.” Can you pivot quickly and operate under pressure to maintain leadership buy-in? A feasibility and impact analysis will help.

Education 52

Education Customer Experience Leadership Customer Feedback 52

People-First Product Leadership

NOVEMBER 19, 2023

If you’ve been reading my newsletter or following my course People-First Product Leadership , you know I am a fan of empowered teams. Are there legacy ways of working which relied on comprehensive up front analysis or external experts instead of two-way door decision making ? Sean Twersky on high-impact habits for managers.

Leadership 52

Leadership User Testing Customer Experience Customer Feedback 52

Bain Public

MAY 26, 2022

Over the last decade, there has been advancements in the product world where the CEO is no longer the only one who calls the shots; now, there is a Product Leadership Team (PLT) who is supposed to work collaboratively with the product manager on defining the next set of features of a product.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Amplitude

OCTOBER 30, 2020

A large part of their success can be attributed to effective cross-functional data leadership. 3 Keys to Strong Cross-Functional Data Leadership. Strong cross-functional data leadership is dependent on more than just collaboration and communication. Maura’s closing advice for cross-functional data leadership?

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

The Product Bistro

JANUARY 25, 2021

And while there is much to the less analysis upfront, more experimentation modus operandi, it isn’t the be-all, end-all of product. The leadership team asked for a formal Market Requirements Document to help their decision process. There are times when the old ways really are both appropriate and better.

User Testing 195

User Testing Development Team Review Customer Experience Product Research 195

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. He brings seasoned leadership and the right sales disciplines to help us grow even faster, following a year when Alchemer grew by 50%.” After eight years at Qualtrics, he knows our industry and target buyers extremely well.

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Roman Pichler

AUGUST 12, 2024

To bring the right people on board, carry out a stakeholder analysis using a tool like the Power-Interest Grid shown in Figure 3. 6] As the product manager or Scrum product owner, you should exercise emergent leadership within the product team, as I explain in more detail in the article Decoding Product Leadership.

Weak Development Team 165

Weak Development Team Feedback Software Software Review Product Research 165

nulab

MAY 10, 2019

a good place to start is with a value chain analysis. A value chain analysis is, therefore, a visual representation of the business activities that go into producing a product or service from start to finish. Cost leadership. Organizations that operate a cost leadership strategy are extremely efficient. Differentiation.

Research Software 47

Research Software Differentiation Airlines Outbound 47

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. Share People-First Leadership 2. Your teams will see leadership backing the change, learn to speak the same language, and work better together. People-First Leadership is a reader-supported publication.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Bain Public

MARCH 14, 2022

But unfortunately, in many companies, the product leadership team can perpetuate a negative culture — setting up product managers to fail. In essence, the product leadership team are those with influence on the product roadmap. Product-led cultures elevate products to the highest levels of the company’s mission.

Leadership 52

Leadership Weak Development Team Feedback Software Roadmap 52

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. That report goes to the top-level leadership. You get analysis for only 5-20 buckets, and because those buckets are so broad, it’s hard to take action on that one-paragraph summary. It produces reports based on the data.

Data Visualization 116

Data Visualization Reporting Tools Analytic Tools Feedback Software 116

Ronke PM

JUNE 13, 2024

Our cross-functional partners and leadership understand this, too. This means we must be transparent with all our cross-functional partner teams and leadership about the errors and the root cause analysis. The Inevitability of Failure Failure is unavoidable and a natural part of product management and life in general.

Reporting Tools 103

Reporting Tools Technical Review Software Review Product Management 103

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. The disruptive growth approach focuses on gaining market leadership with a lower-cost product, which will help capture new customers. It is not a wise use of time and resources to be running SWOT analysis in this SaaSy jungle.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Product Innovation Educators

SEPTEMBER 4, 2023

11:03] How is senior leadership involved in product strategy? If there’s any problem in alignment between the product team and senior leaders, that’s a better problem to have than leadership not being involved in product strategy at all. The second layer is the analysis layer. Download the framework.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

Roman Pichler

FEBRUARY 19, 2024

Here are three signs that you are at this level: You engage in strategizing work , such as market discovery and market research, competitor research and competitive analysis, business modelling and financial forecasting, strategy validation, and selecting and applying the right key performance indicators (KPIs).

Product Research 267

Product Research Product Management Product Manager Customer Experience 267

Userpilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. Data analysis is vital for informed decision-making. Robust leadership and communication skills combined with emotional intelligence are vital for PMs to navigate complex organizational landscapes and get stuff done.

Analytic Tools 79

Analytic Tools Research Software Data Visualization Product Research 79

The Product Coalition

APRIL 2, 2020

To survive and succeed, your product leadership must be sharper than ever. While you don’t want to get into analysis paralysis, make sure you spend enough time thinking about these and making a serious attempt to fully answer them. Even after the disease is contained, the resulting economic slowdown will stay here for much longer.

Leadership 78

Leadership User Testing Agile Travel 78

Userpilot

OCTOBER 12, 2023

From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. Trends analysis focuses on tracking specific metrics over time. What are user data analytics?

Data Visualization 83

Data Visualization Analytic Tools Customer Feedback Customer Experience 83

Userpilot

JULY 16, 2024

To thrive as a technical PM, you need to have essential skill such as knowledge of Agile methodologies, familiarity with software engineering principles, leadership and communication. Identify friction points in the user experience using funnel analysis and path analysis. Funnel analysis report generated with Userpilot.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Feedback Software 89

Ask Benny

AUGUST 27, 2024

These additional tasks, ranging from project management to technical analysis, often lead to a scenario where product managers become overwhelmed, resulting in fragmented attention, diminished effectiveness, and less responsibility and accountability. recruting #leadership #hiring #productmanagement

Product Management 113

Product Management Product Manager Outbound Inbound 113

Userpilot

AUGUST 30, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

DECEMBER 11, 2023

If you are the new product leader of your company, your company might be in product leadership debt. One of the common situations where this conflict arises is when you take a new product leadership role. Conduct a Quick Analysis To build a good strategy, you need to start with analyzing the current situation.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

DISQO

JULY 18, 2019

There’s a fascinating discussion on Quora that highlights many widely agreed upon best practices for product leadership. To conduct the analysis, we split survey respondents into two roughly equally-sized groups of product managers and senior product leaders within the product department. Do product leaders need a graduate degree?

Leadership 40

Leadership Product Research Data Visualization Customer Experience 40

DISQO

JULY 18, 2019

There’s a fascinating discussion on Quora that highlights many widely agreed upon best practices for product leadership. To conduct the analysis, we split survey respondents into two roughly equally-sized groups of product managers and senior product leaders within the product department. Do product leaders need a graduate degree?

Leadership 40

Leadership Product Research Data Visualization Customer Experience 40

Lenny Rachitsky

FEBRUARY 22, 2024

Before Netflix, Elizabeth was vice president of science at Lyft, chief operating officer at Nuna, a trader at Merrill Lynch, and an economist at Analysis Group. The company values transparency and open communication from everyone, including leadership. Netflix keeps its data and insights teams centralized.

CTO 86

CTO Feedback Software Analytic Tools Technical Review 86

Product Innovation Educators

OCTOBER 30, 2017

Adding win-loss analysis to your product management toolbox may be the single most effective change you can make. One of those is win-loss analysis. However, savvy product management groups recognize it as vital analysis for improving products and the customer experience. 7:01] Who should manage the win-loss analysis process?

Product Research 48

Product Research Product Management Product Manager Data Visualization 48

Userpilot

MAY 30, 2024

Leadership support , shared ownership of outcomes, cross-functional training, and celebrating collaboration can encourage PM-PMM alignment. PMs are typically more internal-focused and deal with stakeholders like leadership , engineering, and design. Leadership needs to recognize that the PM-PMM partnership is crucial for success.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Roman Pichler

JUNE 7, 2022

My article Boost Your Product Leadership Power will help you with this. 5 Biassed Data Analysis. Involve key stakeholders and development team members in the data analysis. It’s your analysis and the conclusions you draw from it that make it valuable. Additionally, have the courage to take ownership of the KPIs.

KPI 311

KPI Data Visualization Weak Development Team Customer Feedback 311

Userpilot

AUGUST 19, 2024

TL;DR This is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. Let’s get started!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products, playing a crucial role in defining the product strategy, setting the product vision , and ensuring the successful execution of product initiatives. Let’s dive in!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Develop strong data analysis skills : Master the ability to analyze large datasets, identify trends, and extract actionable insights to make data-driven decisions that enhance customer satisfaction and retention. To excel as a customer success analyst, it’s important to follow best practices that enhance your effectiveness and impact.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

JULY 2, 2024

Use path analysis to optimize the experience , remove friction, and improve outcomes. Improve product usability by analyzing data to find issues through funnel analysis and session recordings. Cuvama used Userpilot for path analysis to find and fix user-specific errors. Use path analysis to improve the user experience.

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Customer Feedback 90

Userpilot

AUGUST 25, 2024

Certifications in customer experience or data analysis can also enhance your qualifications. Here’s a typical career path detailing how you can progress in this field: Junior Customer Experience Analyst : Start with entry-level positions focusing on data collection and basic analysis. How to become a customer experience analyst?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Leadership and investors often challenge them because they can’t see anything tangible that they’re paying for. Trend analysis Funnel analysis Funnel analysis in Userpilot.

Feedback Software 80

Feedback Software Product Research Analytic Tools User Testing 80

The Product HQ

JUNE 10, 2024

Develop a basic understanding of data analysis and data management. Build data pipelines for a more robust analysis of data Most data PMs learn market experimentation tests and multivariate tests to assist them. When should you move to the Data Product Manager Role? When should you move to a Data Science Product Manager Role?

Data Visualization 52

Data Visualization Artificial Inteligence Technical Review Product Management 52

TechEmpower - Product Management

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. But at a minimum, any good review should include: Straightforward Analysis : A straightforward report that grades aspects of your technology, processes, and team. Let’s assume that you’ve already expressed your frustrations with technical leadership.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Intercom, Inc.

AUGUST 4, 2020

He brings extensive financial and leadership experience that will help Intercom continue to scale and deliver on our mission to make internet business personal. Under his leadership, Sitecore successfully completed the transition while doubling revenue at scale. I’m delighted to welcome Dan Griggs to Intercom as our CFO.

Customer Communications 132

Customer Communications Finance Customer Experience Leadership 132