Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Use predictive analytics to identify and proactively address potential churn risks. Create a customer retention analytics dashboard to measure success across key metrics. The solution? This includes churn prevention.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What self-service resources can you offer?

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 76

Data Visualization Analytic Tools Embedded Analytics Feedback Software 76

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Reporting Tools 85

Userpilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction. Book the demo to see how it can help your business.

Feedback Software 88

Feedback Software Embedded Analytics Analytic Tools Enterprise 88

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

SEPTEMBER 19, 2024

Add a self-serve resource center so new users can learn at their own pace Userpilot makes it possible to create a resource center for your video tutorials, written guides, product documentation, research reports, upcoming webinars, and other self-serve resources that help users learn on their own. NPS dashboard in Userpilot.

Data Visualization 73

Data Visualization User Testing Customer Experience Research Software 73

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. Customer churn data tells you how many customers have stopped using your product or service over a period of time. Customer churn analysis is the process when you investigate why customers are churning and what could make them stay to improve user retention.

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g. This creates a feedback loop that you can use to drive continuous improvement.

Analytic Tools 72

Analytic Tools Feedback Software Reporting Tools Data Visualization 72

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard. SurveyMonkey.

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Embedded Analytics 68

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Embedded Analytics Data Visualization 72

Userpilot

APRIL 7, 2024

Path analysis is a technique that’s often used at this stage. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. To do so, conduct path analysis. Top path analysis in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. What is UX analytics? UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. In-app Services. Crash Reports. Visualization.

Data Visualization 94

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 94

Userpilot

NOVEMBER 30, 2023

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. The next step involves data analysis. This includes data from your analytics tools (e.g. trends or funnel analysis ), customer feedback, or session recordings.

Product Research 79

Product Research User Testing Research Software Data Visualization 79

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Surveys: A more recent addition for creating contextual surveys, generating survey reports, and managing automated follow-ups based on those responses.

Data Visualization 72

Data Visualization Product Research Software Review Feedback Software 72

Userpilot

JANUARY 9, 2023

Customer analysis for understanding their preferences, goals, and expectations towards the product. Sales analytics to identify better-qualified prospects and improve your marketing strategy. The second step in personalization is data analysis. You can offer proactive self-service support via a help center.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

The Product Coalition

JUNE 22, 2020

And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? Processes Methodologies Analytics Automate processes to do the boring work for you You’ll save a lot of time down the road by automating a few different processes or at least conducting them manually but routinely.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Amplitude

MARCH 12, 2019

What observations prompted doing this analysis or running this experiment in the first place? Define relevant events, event properties, and user properties. Explain the set up of the experiment or analysis, including what users you were looking at and in which time frame. Explain any risks or assumptions. Good question.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Lenny Rachitsky

FEBRUARY 22, 2024

• Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. Brought to you by: • Vanta —Automate compliance. Simplify security.

CTO 83

CTO Feedback Software Analytic Tools Technical Review 83

Userpilot

DECEMBER 3, 2022

Loyal customers are willing to participate in in-app surveys or beta testing, so embed in-app surveys tied back to particular in-app events to gather contextual feedback. Having the customer journey map in place, you can go further and collect feedback with in-app surveys targeted to particular events in the user journey.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Collect both qualitative and quantitative feedback , group the data into the two categories of feedback, and conduct analysis. Social listening.

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The product team has defined the goals and metrics for this new feature and will have a view of what event tracking is needed to measure those metrics. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Embedded Analytics 82

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

DECEMBER 3, 2022

Complete a user funnel analysis to see where they are dropping off or experiencing difficulty on their journey to achieving their goals with your product. Uncover friction points in the user journey with funnel analysis. Collect customer feedback with in-app surveys. Then, look into your product usage data to find friction points.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

JUNE 8, 2021

Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Usersnap and Canny are feedback platforms that allow businesses to capture, organize, and analyze product feedback. User Tracking and Analysis Software. User tracking and analysis. Session Recording Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Indicative

OCTOBER 23, 2020

A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. It empowers each team across the organization to make data-driven decisions, with access to reporting and ad hoc analysis. .

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. You will discover: Five qualitative data analysis methods. A six-step analysis process and how to streamline it with Userpilot.

Data Visualization 81

Data Visualization Analytic Tools Research Software Feedback Software 81

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Using funnel analysis to segment dormant users who drop off or deviate from the ideal steps and become inactive.

Customer Experience 76

Customer Experience User Testing Customer Feedback Onboarding KPIs 76

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. Event tracking : With Userpilot, you can track various in-app interactions such as clicks, hovers, and form infills. And the best part is you don’t even have to make any effort, Userpilot automatically records all events from the day it’s installed. Autocaptured events.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. In-app survey tools show you the analytics side in real-time. Automate responses and data analysis to save your time on processing. Userpilot’s NPS dashboard. In-app survey design best practices.

Feedback Software 81

Feedback Software Analytic Tools Data Visualization Product Research 81

Userpilot

JULY 20, 2023

Spot friction and drop-offs with a funnel analysis. Spot friction and drop-offs with a funnel analysis Start by clearly defining the stages of your SaaS funnel. Set goals for each important step in the user journey and use a robust analytics platform to see how users progress through them. Funnel analysis on Userpilot.

Customer Experience 77

Customer Experience Feedback Software Analytic Tools Data Visualization 77

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JUNE 12, 2023

Focus your questions on competitor pricing, marketing strategies, analysis of their products and services, etc., Example of questions to ask: Which product/service would you consider as an alternative to ours? Dig into survey analytics to see how your surveys are performing.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71