Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Gainsight

SEPTEMBER 1, 2021

In this article, we dig into the emerging role of product growth and show you how to use product growth to lead your company past its goals. In fact, 84% of companies that focus on improving their customer experience reported an increase in revenue. Construct rock-solid customer feedback loops. What is product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. This article shows you six of the best tools to use. Heatmaps help webmasters and product teams create user-centric experiences based on feedback loops.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Usersnap

MARCH 19, 2019

You may have realized how customer feedback has become a huge focus in recent years. In this article you will find out why incorporating the voice of customers to your strategies can bring your business success. Recommended Reading: 6 Effective Ways to Collect Customer Feedback. Elon Musk, CEO of Tesla Motors.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. What is product analytics? Wondering how?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

OCTOBER 15, 2022

In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

DECEMBER 6, 2022

This article will show you practical tips you can start implementing today. Gather meaningful feedback: When you have many respondents, you’ll have enough data to know exactly what customers think and feel. Your data analysis will be precise and help you make important business decisions. Close the feedback loop.

Product Research 98

Product Research Feedback Software Customer Experience Customer Feedback 98

Amplitude

APRIL 25, 2021

This is all done through a self-serve interface, with no SQL or code required. And because Recommend is part of the Amplitude Digital Optimization System , any cohorts created in Amplitude Analytics are immediately available in Recommend —and vice versa. Computations are an advanced form of segmentation. Personalization, in Minutes.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

JUNE 19, 2023

Using a funnel analysis tool to track in-app events that represent user engagement and optimize your funnel. Segmenting your users to target in-app surveys , collect relevant data, and close the feedback loop. Note: For the sake of simplicity, we’ll be using “user” and “customer” interchangeably throughout this article.

User Testing 98

User Testing Product Research Feedback Software Customer Experience 98