Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 90

Product Research Feedback Loop Feedback Software User Testing 90

Userpilot

MAY 30, 2024

This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Sentiment analysis helps you: Identify gaps and fix them to improve the customer experience. Ready to begin?

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Research Software 82

Userpilot

AUGUST 17, 2024

In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. His lean product analytics framework consists of 5 steps: Choose the metrics to track. What is lean product analytics? Let’s dive in!

Data Visualization 80

Data Visualization Onboarding KPIs Customer Feedback Analytic Tools 80

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. Using feature heatmaps to get better insights into the feature usage. Let’s start!

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Customer Experience 83

Userpilot

AUGUST 28, 2024

Customer engagement managers utilize various tools to enhance their work. Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Feedback Software 86

Userpilot

JUNE 27, 2024

In this article, we will outline the typical journey for a product analyst, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. TL;DR A product analyst is a professional who conducts product research, analyzes, and interprets such data to make accurate decisions about the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? This is the main question we explore in this article. TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. Collecting data about the problem’s nature and its extent is key to making informed decisions.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 88

Data Visualization Customer Experience User Testing Customer Feedback 88

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Userpilot offers different features for executing a customer-led marketing strategy, such as: Event analytics to understand the customer journey. Then keep reading!

Data Visualization 95

Data Visualization Customer Feedback Customer Experience Analytic Tools 95

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Research Software 87

Userpilot

JULY 29, 2024

This article explores effective methods for uncovering pain points and translating them into actionable growth strategies. TL;DR A customer pain point is any frustration or roadblock that prevents them from easily achieving their goals with your product or service. You can do this through feedback surveys or face-to-face interviews.

User Friction 68

User Friction Feedback Software Analytic Tools Data Visualization 68

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 76

Feedback Software Analytic Tools Research Software Customer Feedback 76

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article.

Data Visualization 67

Data Visualization Analytic Tools Feedback Software User Testing 67

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

Feedback Software 77

Feedback Software Customer Experience Customer Feedback Product Research 77

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Using product analytics to monitor user behavior and spot passives. What is Net Promoter Score (NPS)?

Data Visualization 84

Data Visualization Feedback Software Product Research Analytic Tools 84

Userpilot

AUGUST 28, 2024

You can use a no-code analytics tool like Userpilot to automate this process. For example, you can utilize tools like Userpilot for automating in-app messages , maintenance announcements, etc. Use data to personalize interactions and provide tailored recommendations to customers. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 80

Feedback Software Analytic Tools Research Software Reporting Tools 80

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Track behavioral data : Use feature tagging and event tracking to analyze product usage. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. Building customer journey maps to illustrate touchpoints and interactions visually. Offer self-service support in multiple formats and an in-app resource center. Collaborate with the customer support team to gain insights into customer issues.

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Product Research 69

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. More often than not, the feedback is insufficient or contradictory. I’ll talk more about how to handle the interference of subconscious needs later in the article.

User Testing 116

User Testing Data Visualization Customer Feedback Customer Experience 116

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Ways to analyze churn and improve retention rates based on the data. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools.

Product Research 73

Product Research Data Visualization Feedback Software Analytic Tools 73

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Best practices to create a good user flow Add visual aids to your user flow charts. Collect user feedback to improve your user flows.

Customer Feedback 89

Customer Feedback Data Visualization User Testing Analytic Tools 89

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable. Why is it Important?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ? What is a product survey?

Product Research 82

Product Research Customer Feedback User Testing Customer Experience 82

UX Planet

SEPTEMBER 10, 2024

Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. In this article, I’ll share practical methods for evaluating an existing design system and provide actionable insights on proposing new features and optimizations. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

JANUARY 3, 2023

You’ll be trying to answer many questions at once: How do I find critical data points? Are there any special tools I can use? This article is for you if the above describes your situation. Proactively act on data sources to reduce churn. Identify decreasing product usage data. Conduct customer churn analysis.

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Userpilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.

Customer Feedback 74

Customer Feedback User Testing Customer Satisfaction Customer Experience 74

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. To create an effective customer retention strategy, companies should set clear goals , gather customer insights, analyze churn reasons , implement strategies to address them, and continuously track and optimize their retention metrics. The revenue is more predictable, too.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 88

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues. To remove friction from the user journey, carry out funnel analysis.

Analytic Tools 76

Analytic Tools Feedback Software Product Research Data Visualization 76

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. In this article, we will be covering everything you need to know about customer experience automation. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 78

Feedback Software Reporting Tools Customer Experience Data Visualization 78

Userpilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? These are the main questions we discuss in the article. We also look at situations when funnel charts are most suitable, their limitations, and alternative ways of visualizing data. Let’s get right to it.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Customer Feedback 71