Userpilot

JULY 4, 2024

In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. TL;DR Product performance analysis involves evaluating and measuring a product’s effectiveness, usage , and impact using various analytics tools.

Data Visualization 73

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 73

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users.

Feedback Software 80

Feedback Software Analytic Tools Research Software Reporting Tools 80

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? This is the main question we explore in this article. TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. Finally, implement the solutions and monitor their impact. Let’s dive in, shall we?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 77

Data Visualization Feedback Software Customer Feedback User Testing 77

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy.

Data Visualization 75

Data Visualization Analytic Tools Embedded Analytics Feedback Software 75

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel analysis? You’ve come to the right place!

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Customer Experience 83

Userpilot

JULY 29, 2024

This article explores effective methods for uncovering pain points and translating them into actionable growth strategies. Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes.

User Friction 68

User Friction Feedback Software Analytic Tools Data Visualization 68

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. That's where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. But how do you figure that out?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? This article is for you if the above describes your situation. The main way SaaS companies determine this risk is through in-app activities. Investigate low NPS responses and find personalized solutions. Conduct customer churn analysis. What is customer churn risk?

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. HubSpot gives a platform to its customers at Inbound conference. Starbucks launched the “My Idea” platform for continuous innovation and growth.

Data Visualization 95

Data Visualization Customer Feedback Customer Experience Analytic Tools 95

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 75

Feedback Software Analytic Tools Product Research User Friction 75

Userpilot

MAY 27, 2024

Inform customers about product enhancements : Use targeted in-app notifications to announce new features. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users. Build a resource center : Create a comprehensive in-app knowledge base to reduce friction. Why does customer perception matter?

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. How do you develop a robust UX strategy? Plan The plan outlines the UX initiatives that will help you achieve your goals.

Research Software 78

Research Software Analytic Tools Feedback Software User Testing 78

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. 7+ customer service personalization strategies.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Research Software 87

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Userpilot

AUGUST 28, 2024

You can use a no-code analytics tool like Userpilot to automate this process. For example, you can utilize tools like Userpilot for automating in-app messages , maintenance announcements, etc. Looking into tools for customer engagement managers? so you can always communicate changes upfront.

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. What makes PLG for complex products challenging?

Analytic Tools 76

Analytic Tools Feedback Software Product Research Data Visualization 76

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Customer feedback reveals areas for improvement and solutions to boost satisfaction. For example, contextual in-app guidance.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 88

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. This means collecting feedback data to measure customer satisfaction. To learn more, book a demo today!

Feedback Software 85

Feedback Software Research Software Analytic Tools Product Research 85

Userpilot

AUGUST 17, 2024

In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. His lean product analytics framework consists of 5 steps: Choose the metrics to track. What is lean product analytics? Let’s dive in!

Data Visualization 80

Data Visualization Onboarding KPIs Customer Feedback Analytic Tools 80

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Make sure customers experience repeated value with regular updates and in-app announcements.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? These are the main questions that the article explores. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. To take full advantage of growth opportunities, use product analytics to inform product decisions.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. Offer self-service support in multiple formats and an in-app resource center. Let’s start! Welcome screen in Kontentino.

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Product Research 69

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. To answer all your questions, we have written this article. Userpilot provides tools and features for creating the ultimate renewal playbook. Book a demo today to learn how it helps you.

Feedback Software 80

Feedback Software Analytic Tools Customer Experience Customer Feedback 80

Userpilot

JUNE 9, 2023

These are the main questions we discuss in the article. However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Both funnel and path analysis will be available in Userpilot soon. Let’s get right to it.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Customer Feedback 71

Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. As you had to react to their inquiry and find solutions quickly. Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments.

Data Visualization 67

Data Visualization Analytic Tools Feedback Software User Testing 67

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. The team conducts research to identify opportunities and generates solutions. To help users discover the feature and overcome issues independently, provide them with in-app guidance. This changed when Agile software development came around.

Product Research 87

Product Research Onboarding KPIs User Testing Feedback Software 87

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. Interested in combining user flows with in-app analytics to understand users better?

Customer Feedback 89

Customer Feedback Data Visualization User Testing Analytic Tools 89

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Close the feedback loop so customers know their opinions matter.

Product Research 73

Product Research Data Visualization Feedback Software Analytic Tools 73

Gainsight

APRIL 21, 2022

That’s what the best product analytics will let you do. Unfortunately, many SaaS organizations focus on the wrong metrics or misleading product analytics—and their plans to improve the customer experience fly off course. What Are Product Analytics? 5 Product Analytics Tools Your Company Needs To Use.

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Onboarding KPIs 59

Userpilot

JUNE 27, 2024

In this article, we will outline the typical journey for a product analyst, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Product analysis involves two major things: the product and the data. You also learn how to use product research tools.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Enhance onboarding with interactive guidance : Use interactive in-app guidance during the onboarding process to improve engagement with the product. In-app behavior and activity. How to implement it?

Data Visualization 88

Data Visualization Customer Experience User Testing Customer Feedback 88

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Product Research 76